Outlook search problem after update

radin.mattia 40 Reputation points

Hello, after the last Outlook update, when most users do a search, I get "There are problems retrieving the results from the server..." "Try searching on the cmputer instead"

What can I do?

Is it another bug like that arrived in 2020?

I have the problem with various types of outlook versions. The version is: Microsoft® Outlook® 2019 MSO (Version 2304 Build 16.0.16327.20200) 64-bit The links are with Exchange. We have Exchange onpremise 2019 updated to CU13

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Accepted answer
  1. Shaofan Lv-MSFT 6,915 Reputation points Microsoft Vendor

    Hi @radin.mattia ,

    In case it’s an issue with any transient backend service incident, I’d suggest trying to restart Outlook application and see if there’s any difference.

    If the issue persists, based on my experience, you could refer to the blog below to try to disable FAST search through the registry.

    How Outlook 2016 utilizes Exchange Server 2016 FAST Search - Microsoft Community Hub

    Important: Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration in case problems occur.


    Some info that might help:

    Assuming FAST Search is not disabled by policy, Outlook initially submits a query to Exchange on-premises using FAST Search. If FAST Search results are returned in a timely manner (about 5 seconds), these are displayed. But, if the FAST Search timeout is reached before a server response, then a message indicating that We're having trouble fetching results from the server..., along with the link "Let's look on your computer instead." If you click this link, then WDS search results are displayed.


    Best regards,

    Shaofan Lv

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9 additional answers

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  1. Gopal Agarwal 401 Reputation points

    There are a few things you can try to fix the Outlook search problem after updating Exchange 2019 to CU13.


    1.      Rebuild the search index. You can check the shared below steps:

    ·         In Outlook, click on the File tab.

    ·         Click on Account Settings.

    ·         Click on Change Data Files.

    ·         Click on the Advanced button.

    ·         In the Advanced Options dialog box, click on the Indexing Options button.

    ·         In the Indexing Options dialog box, select the Exchange Server folder and click on the OK button.

    ·         Click on the Rebuild button.

    ·         Click on the Close button.

    2.      Repair the Exchange database.

    1.      In Exchange Management Shell, run the following command: Repair-MailboxDatabase <MailboxDatabaseName>

    2.      Replace <MailboxDatabaseName> with the name of the Exchange database that is having problems.

    3.   Try to Re-install or Repair the MS Outlook. 

    Apart from, Here are some additional things I would like to share with you

    · The search index can become corrupted if there is a problem with the Exchange database.

    · The search index can also become corrupted if there is a problem with the Outlook installation.

    · The search index can take a long time to rebuild, so be patient.

    · If you have a large number of messages, it may be necessary to rebuild the search index on a regular basis.

  2. Henry F 1 Reputation point

    We also have this exact same problem with Exchange 2019 CU13 and Outlook.

    Tried various steps and it doesn't work.

  3. Jason Rhodes 0 Reputation points

    I believe Microsofts new Outlook hacks on live systems is causing this........good to test on live systems int it...

    Outlook new is basically a dodgy screenscrape to OWA. They are hacking the windows 10/11 live mail client to show multiple accounts at once and trying to add features on the fly, which is just them moving forward knowing they can't be punished for bad user experiences.

    If you search locally stuff won't appear from shared or secondary mailboxes and online-only mode doesn't seem to take the search online like it used to.....you couldn't search shared calendars in the cached mode because of search not be an official product but windows product they likely just dropped the ball

    new outlook changes have removed the indexing from Windows and to a new service which seems to suck the info from the exchange but does not actually trigger a search If you search in OWA, it does trigger......

    This might be being passed to the desktop but we are still figuring out what exactly happens and testing needs time for search/indexes to update...

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  4. Chris Page 0 Reputation points

    We are using Office365, so hosted my Microsoft
    Microsoft support told me that they where aware of the issue and that a July update would fix searching in attached mailboxes.

    Any idea when this update is coming?

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