Outlook search problem after update

radin.mattia 40 Reputation points
2023-05-15T11:04:36.2766667+00:00

Hello, after the last Outlook update, when most users do a search, I get "There are problems retrieving the results from the server..." "Try searching on the cmputer instead"

What can I do?

Is it another bug like that arrived in 2020?

I have the problem with various types of outlook versions. The version is: Microsoft® Outlook® 2019 MSO (Version 2304 Build 16.0.16327.20200) 64-bit The links are with Exchange. We have Exchange onpremise 2019 updated to CU13

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A family of Microsoft client/server messaging and collaboration software.
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A family of Microsoft email and calendar products.
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Accepted answer
  1. Shaofan Lv-MSFT 6,840 Reputation points Microsoft Vendor
    2023-05-16T06:33:51.4066667+00:00

    Hi @radin.mattia ,

    In case it’s an issue with any transient backend service incident, I’d suggest trying to restart Outlook application and see if there’s any difference.

    If the issue persists, based on my experience, you could refer to the blog below to try to disable FAST search through the registry.

    How Outlook 2016 utilizes Exchange Server 2016 FAST Search - Microsoft Community Hub

    Important: Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration in case problems occur.

     

    Some info that might help:

    Assuming FAST Search is not disabled by policy, Outlook initially submits a query to Exchange on-premises using FAST Search. If FAST Search results are returned in a timely manner (about 5 seconds), these are displayed. But, if the FAST Search timeout is reached before a server response, then a message indicating that We're having trouble fetching results from the server..., along with the link "Let's look on your computer instead." If you click this link, then WDS search results are displayed.

     

    Best regards,

    Shaofan Lv

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  1. Marco 0 Reputation points
    2023-12-05T09:08:54.8833333+00:00

    Is there a fix for this problem yet?

    We are still facing the same issues.