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I am the only global administrator to our Azure Active Directory, and i have set up multifactor authenticator, but after resetting my iPhone i cannot restore the same authentication season, i have to reregister, but at the same time i am not able to access Microsoft Azure, i have to setup my company users but i found no way to reach Microsoft support because it requires to first sign in than create support ticket, but how it is possible while i cannot login to the account, it's frustrating, Please someone assist me to reach Microsoft support team to resolve this issue.
If you are the only global admin on the account and are blocked entirely, you can contact the 365 / Azure Data Protection team to restore access. Global Customer Service phone numbers - Microsoft Support
Let me know if this helps by accepting the answer.
Thanks for your answer, however I am in Afghanistan, and I see no local phone number to call, so would you please provide me a direct email address for Microsoft support team?
according to this thread https://learn.microsoft.com/en-us/answers/questions/1186699/how-can-i-contact-with-customer-service, you should:
Send the Email to AzCommunity@microsoft.com, supportmail@microsoft.com, supportcommunication@microsoft.com with the following details:
Thank you for your post and I apologize for the delayed response!
From your issue, I understand that you're the Global Admin of your Azure AD tenant and after resetting your phone you aren't able to complete MFA to login. Since it sounds like you're locked out of your tenant and need to also setup your companies MFA, I'd recommend reaching out to our Global Customer Service team, as mentioned by @Carlos Solis Salazar , or you can contact the Azure Data Protection team for further assistance - (866-807-5850).
For future reference, I'd also recommend creating and managing an emergency access account in Azure AD. This account will help prevent being accidentally locked out of your Azure Active Directory (Azure AD) organization because you can't sign in for any reason.
I hope this helps!
If you have any other questions, please let me know. Thank you for your time and patience throughout this issue.
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