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Missing Create New Retention Policy Option

John Laidlaw 46 Reputation points
2023-08-20T14:31:39.3833333+00:00

After our initial migration to SharePoint Online I set up a lone, rather crude, 'retain everything for ever' retention policy. Now that the migration is done I want to make this a bit more sophisticated. However the option to create a new policy has disappeared from the 'Data lifecycle management', 'Retention Policies' tab.

I'm sure it and various other options were there until I disabled the policy, as that how I disabled it. It is now re-enabled by using PowerShell cmdLets. But the menu items are still missing. I have Global Admin rights across the whole site.

Any thoughts on how to get them back?

(ps I know, I know... I called it a 'backup'!)

Screenshot DLM Screen

SharePoint
SharePoint
A group of Microsoft Products and technologies used for sharing and managing content, knowledge, and applications.
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Microsoft Purview
Microsoft Purview
A Microsoft data governance service that helps manage and govern on-premises, multicloud, and software-as-a-service data. Previously known as Azure Purview.
974 questions

16 answers

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  1. Ayobam 5 Reputation points
    2023-08-23T08:17:49.7966667+00:00

    I've tested this on a few newly created admin accounts and looks like an issue msft is failing to report at the moment

    1 person found this answer helpful.
    0 comments
  2. Ling Zhou_MSFT 14,295 Reputation points Microsoft Vendor
    2023-08-21T02:35:00.4366667+00:00

    Hi @John Laidlaw,

    Thank you for posting in this community.

    I am sorry I don't have your problem. Your problem doesn't seem to be a common one.

    However, we can work together to narrow down and resolve the situation. So, please kindly provide more information below to let us work further.

    1.Make sure you use the Microsoft Purview compliance portal, not the Microsoft 365 compliance center.

    2.Are other users with same permissions facing the same problem? View through another computer or account.

    3.You could try to clear browser cache then restart it.

    4.Try to use a different browser or your browser's InPrivate mode to see if the same error occurs.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

  3. Gabriel Teixeira 5 Reputation points
    2023-08-31T01:54:00.3266667+00:00

    Same problem here, for several different tenants for multiple clients.

    Not a license issue since we have a vast range of different products, from Business Premium to A5.

  4. Michael Gibson 0 Reputation points
    2023-09-07T11:17:46.6733333+00:00

    Hi, did you get to the bottom of this issue as I am looking at doing the same thing but things are missing as well - same as your image above

    0 comments
  5. Brandon Conway 0 Reputation points
    2023-09-12T14:47:33.47+00:00

    Hi guys , I had the same issue until I purchased an Office 365 E5 license , that seemed to have solved this . Start a trial just to test.