I've tested this on a few newly created admin accounts and looks like an issue msft is failing to report at the moment
Missing Create New Retention Policy Option
After our initial migration to SharePoint Online I set up a lone, rather crude, 'retain everything for ever' retention policy. Now that the migration is done I want to make this a bit more sophisticated. However the option to create a new policy has disappeared from the 'Data lifecycle management', 'Retention Policies' tab.
I'm sure it and various other options were there until I disabled the policy, as that how I disabled it. It is now re-enabled by using PowerShell cmdLets. But the menu items are still missing. I have Global Admin rights across the whole site.
Any thoughts on how to get them back?
(ps I know, I know... I called it a 'backup'!)
16 answers
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Ling Zhou_MSFT 19,170 Reputation points Microsoft Vendor
2023-08-21T02:35:00.4366667+00:00 Hi @John Laidlaw,
Thank you for posting in this community.
I am sorry I don't have your problem. Your problem doesn't seem to be a common one.
However, we can work together to narrow down and resolve the situation. So, please kindly provide more information below to let us work further.
1.Make sure you use the Microsoft Purview compliance portal, not the Microsoft 365 compliance center.
2.Are other users with same permissions facing the same problem? View through another computer or account.
3.You could try to clear browser cache then restart it.
4.Try to use a different browser or your browser's InPrivate mode to see if the same error occurs.
If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
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Gabriel Teixeira 5 Reputation points
2023-08-31T01:54:00.3266667+00:00 Same problem here, for several different tenants for multiple clients.
Not a license issue since we have a vast range of different products, from Business Premium to A5.
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Michael Gibson 0 Reputation points
2023-09-07T11:17:46.6733333+00:00 Hi, did you get to the bottom of this issue as I am looking at doing the same thing but things are missing as well - same as your image above
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Brandon Conway 0 Reputation points
2023-09-12T14:47:33.47+00:00 Hi guys , I had the same issue until I purchased an Office 365 E5 license , that seemed to have solved this . Start a trial just to test.