Signing into Azure with Microsoft Account cannot retrieve email?

Question

I signed in to Azure using my Microsoft Account and when I go to My information, I get an error message saying "An error occurred when trying to retrieve the email address. This functionality is disabled. If this continues to occur, reach out to your tenant administrator." And it doesn't let me change the email address. I also get this notification. I'm not really sure what's wrong as I don't belong to any Azure Active Directories. I was signing in to Azure for the first time, so my employer could invite me to their Azure Active Directory. However when they sent the invite to my Microsoft Account email (gmail), I never received the invite. I feel somehow the two issues are related?

Edit: I somehow got it working by using a link to the Azure Active Directory provided by another user. It asked me to accept to share my data with the Tenant and then I could access the Directory. The Directory showed up in my Directories list, and I can set it as the current Directory. I was then able to set my email to my gmail and all of my errors seem to be fixed.

Answer 1

@Daniel Beaty

Thank you for your post and I'm glad that you were able to resolve your issue by using a link to Azure AD provided by one of your colleagues!

Since the Microsoft Q&A community has a policy that "The question author cannot accept their own answer. They can only accept answers by others", I'll repost your solution in case you'd like to accept the answer.

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Error Messages:

• Error AADSTS50020 - User account from identity provider does not exist in tenant
• An error occurred when trying to retrieve the email address. This functionality is disabled. If this continues to occur, reach out to your tenant administrator.

Issue:

• Your user initially didn't belong to any Azure AD organization, and you were signing in so that your employer could invite your user to their Azure AD tenant.
• When signing into the Azure Portal you were receiving the above AADSTS error message notification.
• When navigating to the "My information" tab, you were running into the "error occurred when trying to retrieve the email address" message.
• When your employer was sending an invitation to your Gmail account, you weren't receiving the B2B invitation, so you couldn't accept it.

Solution:

• Using a link to your employers' Azure AD tenant provided by another user - you were able to login, set the current directory, and change your email address to your Gmail address, which resolved your issues.

I somehow got it working by using a link to the Azure Active Directory provided by another user. It asked me to accept to share my data with the Tenant and then I could access the Directory. The Directory showed up in my Directories list, and I can set it as the current Directory. I was then able to set my email to my gmail and all of my errors seem to be fixed.

If I missed anything please let me know and I'd be happy to add it to my answer, or feel free to comment below with any additional information.

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Additional Links:

• Error AADSTS50020 - User account from identity provider does not exist in tenant
• AADSTS50020 - Guest user wasn't invited
• Quickstart: Add a guest user and send an invitation

I hope this helps!

If you have any other questions, please let me know. Thank you again for your time and patience throughout this issue.