Deleting Azure account and authentication problems

Question

Hello,

I want to delete my Azure account. Because I'm not familiar with it, I accidentally deleted the last tenant in AAD when closing my account. Now, I don't have access to the options where the entire deletion sequence was. What should I do? How to delete it with all my personal data?

And if I delete my Microsoft account, Azure account will be automatically deleted as well?

Now when I try to do something I gor messag(it's translated, so could be diffrent):

"Authentication Issues: The portal is having trouble obtaining an authentication token. The functionality of the displayed environment may be reduced.

Additional information from the token request: Extension: Microsoft_Azure_Support Resource: self Details: The logged-in user does not have authorization to obtain tokens for the 'Microsoft_Azure_Support' extension because the user's account is not a member of the 'f8cdef31-a31e-4b4a-93e4-5f571e91255a' tenant. Error details: invalid_grant: 50020 - [2023-09-03 20:20:03Z]: AADSTS50020: User account '{EmailHidden}' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application 'c44b4083-3bb0-49c1-b47d-974e53cbdf3c' (Azure Portal) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account. Trace ID: 7a150fd9-4a15-41fa-8c27-028d9bbd2f01 Correlation ID: 7578ea7d-25bf-4614-b288-d543a36ad51b Timestamp: 2023-09-03 20:20:03Z - Correlation ID: 7578ea7d-25bf-4614-b288-d543a36ad51b - Trace ID: 7a150fd9-4a15-41fa-8c27-028d9bbd2f01"

Regards

Answer 1

You can follow along here.

https://learn.microsoft.com/en-us/azure/cost-management-billing/manage/cancel-azure-subscription

If you are the only global admin on the account and are blocked entirely, you can reach out to the Azure / 365 Data Protection team to restore access. 866-807-5850

--please don't forget to upvote and Accept as answer if the reply is helpful--

Answer 2

@Paul

Looks like when you deleted your global admin account.

Now, you will not have access to the tenant to login and delete any of the accounts.

If you delete your Microsoft account, you will not be able to login to portal completely.

To fix this follow below steps,

If you are the only global admin on the account and are blocked entirely, you can reach out to the Azure Data Protection team to restore access. 866-807-5850

Also, for the future, you can create an emergency access account (break glass) in Azure AD. This account will help prevent being accidentally locked out of your Azure Active Directory (Azure AD) organization because you can't sign in for any reason.

https://docs.microsoft.com/en-us/azure/active-directory/roles/security-emergency-access

Some other support option include;

AzureSupport

https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

azcommunity@microsoft.com

or creating a ticket through a different account:  https://learn.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide#phone-support

 

Let me know if you have any further questions on this.

Please "Accept the answer" if the information helped you. This will help us and others in the community as well.