Problem with new azure account

Question

Problem with new azure account

Artem Stivensonn 20

Created a completely new Azure account with my own email address.

I login portal.azure.com page and go to "Azure Active Directly" and get this error:

Selected user account does not exist in tenant 'Microsoft Services' and cannot access the application '74658136-14ec-4630-ad9b-26e160ff0fc6' in that tenant. The account needs to be added as an external user in the tenant first. Please use a different account.

Not sure where to go and what to add as I cannot go anywhere. All around I see only above error. I can access main portal page only. I have only one account I created on azure portal.

I do not have organization. I do not have more users anywhere, just one account. I do not have hotmail live.com or any other email address. What should I do? Help.

AADSTS50020: User account '******@customdomain.com' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application 'f9885e6e-6f74-46b3-b595-350157a27541'(Microsoft_AAD_UsersAndTenants) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.

Answer accepted by question author

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Answer 1

Anonymous

Update: Please follow this guide:

Solution found by @Artem Stivensonn https://customers.lakesidesoftware.com/articles/troubleshooting/Cloud-Add-the-Account-as-an-External-User-in-the-Tenant-First-1632490250805

Hi @Artem Stivensonn , since you're using a custom domain you'll need to invite that email to your tenant. Please follow the linked instructions, and then grant Global Admin permissions so you can manage your tenant.

Please let me know if you have any questions and I can help you further.

If this answer helps you please mark "Accept Answer" so other users can reference it.

Thank you,

James

Artem Stivensonn 20 Reputation points

2023-09-14T20:06:43.33+00:00

Nope, still no luck. Following instructions from the link you sent I go to "entra.microsoft.com" -> Identity > Users > All users

And all over the page I see permission errors and nothing is loading

I believe that I am an "admin" of my account as I am the only user and still have no permissions to invite "myself" anywhere.
Artem Stivensonn 20 Reputation points

2023-09-14T20:12:59.59+00:00

It says to sign out and sign in with different AD used, but I do not have other AD user, I am the "first" :) Should I get some invite from somebody? Can't I just create an account for myself ?
Givary-MSFT 35,686 Reputation points Microsoft Employee Moderator

2023-10-06T07:23:19.54+00:00

@Artem Stivensonn I'm glad that you were able to resolve your issue and thank you for posting your solution so that others experiencing the same thing can easily reference this! Since the Microsoft Q&A community has a policy that "The question author cannot accept their own answer. They can only accept answers by others

James has updated the link https://customers.lakesidesoftware.com/articles/troubleshooting/Cloud-Add-the-Account-as-an-External-User-in-the-Tenant-First-1632490250805 in his answer.

Would request if you can accept the answer posted by James, as it would help other community members looking for similar solution.

Answer 2

Artem Stivensonn 20

This worked for me https://customers.lakesidesoftware.com/articles/troubleshooting/Cloud-Add-the-Account-as-an-External-User-in-the-Tenant-First-1632490250805

Anonymous

2023-09-20T19:37:38.6433333+00:00

Hi @Artem Stivensonn , thank you for confirming! I've updated the original answer to include this. Can you please mark "Accept Answer" so other users can reference it?

Thank you,

James

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Problem with new azure account

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