outlook 2016

Question

outlook2016:The inbox displays unread messages that cannot be cleared, so follow these steps：

1、inbox-->Properties-->clear offline items.

2、send/receive-->'update folder' or 'send/receive all folder'
As a result，missing emails from May onwards in Outlook 2016 client.

question:How to restore all emails in the inbox of Outlook 2016 client？

Answer 1

Hi @meng zhang ,

I understand that you have lost some emails in your Outlook 2016 client, here are some possible ways to restore your emails:

You can try to use the Recover Deleted Items From Server feature, which can help you find and restore your emails that have been removed from the Deleted Items folder. You can follow these steps:

• In Outlook, select Deleted Items.
• On the Home tab, select Recover Deleted Items From Server.
• Select the items that you want to recover, select Restore Selected Items, and then select OK.

You can try to recreate your Outlook profile and set up your email account in the new profile. This may solve some problems caused by a corrupted profile. You can follow these steps:

• Close Outlook and open Control Panel.
• In Control Panel, select User Accounts, and then select Mail.
• In the pop-up window, select Show Profiles.
• In the profile list, select the profile that you are currently using, and then select Remove.
• Select Add, enter a new profile name, and then follow the wizard prompts to complete the setup.

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