Office "The operating system is not presently configured to run this application"

Question

Hello,

we have such problem that some computers suddenly stopped opening excel (version 15.0.5589.1001) documents directly, the programme opens but is empty without any document. If you open a document in the program by pointing to it from the computer, it opens. In the properties of excel files it is stated that the file is opened with "appvlp", if I change here manually to excel by pointing to excel.exe from the program files directory, then the program does not start at all showing an error: "The operating system is not presently configured to run this application".

Did not help these steps:

-quick office repair

-online office repair

-reset of default applications in windows.

Please help.

Answer 1

I see Jaison Jose posted the solution first. And it worked for me, while although the first appearing answer here shows the same solution with more steps and info, it did not start the update process. Maybe it had to be run twice or some programs were still closing, although I looked through Task manager and closed the Office click-to-run.

Since I already had tried to fix the problem myself and had managed to restore the functionality of the Taskbar icon, I ran into some issues after the downgrade. Excel complained about spreadsheets not associated on each clean run, even after I did a Quick Repair. Looking at the per app list and the per file type list I saw all (including for Word) were associated correctly to the app, no more mentions of appvlp. However the recent list from the Taskbar icon refused to open any file saying it didn't exist. A simple check with the right button there and Open showed it's not true and the files opened this way. I had to remove the icon from the Taskbar again and re-pin it from the on in the Start menu. Then all files started opening fine again. meanwhile I set Open with for xlsx and xls from Windows Explorer manually to Excel with the option to save this setting.

I hope this info helps, if you have issues after downgrading.

Answer 2

One of my clients who uses Office 2013 Home & Business called me today with the very same issue.

I did the following:

1. I opened the Microsoft Office 2013 shortcuts located at C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Microsoft Office 2013.
2. I pinned the required shortcut there to the taskbar and it worked.
3. I don't know why but it is obviously by design. Each shortcut points to "appvlp.exe" which is the Microsoft Application Virtualization Virtual Process Launcher for Microsoft Applications.

I hope this helps.

Answer 3

same problem over here.

thanks to Krzysztof :) cheers

works fine now. no updates.

waiting after MS review.

Answer 4

This

"C:\Program Files\Microsoft Office 15\ClientX64\officec2rclient.exe" /update user updatetoversion=15.0.5571.1000

seems to have worked for me.