@Mauricio Talebi, Thanks for posting in Q&A. From your description, I know you have issue with Micrsoft 365 issue, and which is urgent. As windows 365 support, we are not familiar with this. But you can contact the Microsoft 365 Phone support in the following link to get help.
https://learn.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide
Thanks for your understanding.
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