How to enable my device Azure AD if I don't have admin access and also my admin is not responding.

Question

How to enable my device Azure AD if I don't have admin access and also my admin is not responding.

A2135 5

Dear Sir,

My admin is not responding to enable my device Azure AD. the device named DESKTOP-DL0BUV1.

During the new sign-in, I am getting error that Your organization has disabled this device. To fix this, contact your system administrator and provide the error code 135011.

Kindly advise How can I sign-in my new account in my device named DESKTOP-DL0BUV1. I don't have admin access to enable Azure AD and also my admin is not responding.

Kindly advise.

Sandeep G-MSFT 20,906 Reputation points Microsoft Employee Moderator

2023-10-04T11:30:03.2633333+00:00

@A2135

Just checking in to see if the below answer helped. If this answers your query, please don’t forget to click "Accept the answer" and Up-Vote for the same, which might be beneficial to other community members reading this thread.
JamesTran-MSFT 36,906 Reputation points Microsoft Employee Moderator

2023-10-16T20:05:24.78+00:00

@A2135

I wanted to check in and see if you had any other questions or if you were able to resolve this issue?

If you have any other questions, please let me know. Thank you for your time and patience throughout this issue.

If the information helped address your question, please Accept the answer. This will help us and also improve searchability for others in the community who might be researching similar information.

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Your answer

Sandeep G-MSFT 20,906 Reputation points Microsoft Employee Moderator

2023-10-04T11:30:03.2633333+00:00

@A2135

Just checking in to see if the below answer helped. If this answers your query, please don’t forget to click "Accept the answer" and Up-Vote for the same, which might be beneficial to other community members reading this thread.
JamesTran-MSFT 36,906 Reputation points Microsoft Employee Moderator

2023-10-16T20:05:24.78+00:00

@A2135

I wanted to check in and see if you had any other questions or if you were able to resolve this issue?

If you have any other questions, please let me know. Thank you for your time and patience throughout this issue.

If the information helped address your question, please Accept the answer. This will help us and also improve searchability for others in the community who might be researching similar information.

Answer 1

Sandeep G-MSFT 20,906 Microsoft Employee Moderator

@A2135

Thank you for posting this in Microsoft Q&A.

As I understand your device in Azure AD is disabled and you are unable to login to the device.

To enable the device you will have to contact your Global administrator of the tenant. You also mentioned that your admin is not responding to you.

Usually there might be multiple admin for your tenant. You can try to send an email to any other Global admins of your tenant to get this device enabled.

You can run below command to check who all has Global admin role assigned,

Open Windows PowerShell as administrator.
Run command "Connect-MsolService"
Enter your credentials
Now once authenticated you can run the command "Get-MsolRoleMember -RoleObjectId $(Get-MsolRole -RoleName "Company Administrator").ObjectId"
You will get multiple users as result with there Global admin role assigned.
You can send email or contact them in any other way to get your device enabled.

Let me know if you have any other questions.

Please "Accept the answer" if the information helped you. This will help us and others in the community as well.

A2135 5 Reputation points

2023-10-05T09:29:26.77+00:00

Screenshot 2023-10-05 145720.pngDear Sir,

I got 2 another email id and sent them mail and also sent reminder mails. But they are not responding.

Screenshot attached.

Kindly do the needful from your end also.
Sandeep G-MSFT 20,906 Reputation points Microsoft Employee Moderator

2023-10-09T05:28:27.1133333+00:00

@A2135 578ab79e4)

There is no other option to enable device without Global admin permissions on Azure Active directory.

We can help you in creating or resetting password for global admin user account. However, this can only be done if you have only one Global admin account and you have forgotten the GA password or your GA has left your organization.
Alfredo Revilla - Upwork Top Talent | IAM SWE SWA 27,526 Reputation points Moderator

2023-11-10T00:30:08.5333333+00:00

Hello @A2135 , let us know if you need additional assistance. If the answer was helpful, please accept it and rate it so that others facing a similar issue can easily find a solution.

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How to enable my device Azure AD if I don't have admin access and also my admin is not responding.

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