ADD-IN do Teams sumindo do outlook.

Eduardo Luiz Nantes G. Ferreira 0 Reputation points
2023-10-25T11:44:36.5266667+00:00

Olá.

Eu faço uso do office 2013 standard on-premise. e tenho uma conta do M365 para uso do Teams.

Há duas semanas o ADD-IN do Teams para o Outlook desaparece e eu não consigo criar reuniões.

Windows e Office atualizados

Eu já verifiquei nos suplementos do outlook se o ADD-In está desabilitado no outlook.

Eu já verifiquei nos suplementos do outlook se o ADD-In está inativo.

Eu já registrei a DLL

Eu já marquei no Teams a opção para usar o Outlook como aplicativo de chat do Office.

A única ação que funciona é apagar o conteúdo da pasta %Temp% e as pastas do Teams do %APPdata%, reinstalar o Teams. Mas é inviavel realizar isso todos os dias.

Como solucionar o problema?

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  1. LiweiTian-MSFT 15,685 Reputation points Microsoft Vendor
    2023-10-26T02:33:45.4066667+00:00

    Hi @Eduardo Luiz Nantes G. Ferreira

    If you're a Microsoft Teams administrator and your users aren't able to install the Teams Meeting add-in for Outlook, schedule Outlook meetings from Teams, or schedule Teams meetings from Outlook, try the following steps to troubleshoot and resolve the issue.

    Verify that the following policies are assigned to the affected users:

    1.If you're an administrator, you can use the diagnostic tool to validate that a user has the correct policies to enable the Teams Outlook add-in.

    2.If the policies are assigned correctly, but you're still unable to install the add-in, or if you're not an administrator, download and run Microsoft Support and Recovery Assistant. The Assistant is the recommended solution to perform automated troubleshooting steps and make the required fixes.

    3.If you're an administrator who has multiple users affected by the issues with the Teams Meeting add-in, you can use the Enterprise version of the Assistant. The Enterprise version of the Assistant is a command-line version that can be scripted to detect and fix most of the issues automatically without requiring user interaction. For details about using the Enterprise version of the Assistant to troubleshoot issues with the Teams Meeting add-in, see Enterprise version of Microsoft Support and Recovery Assistant.

    4.You can also try to fix the problem manually. Please refer to this document for details.


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  2. Eduardo Luiz Nantes G. Ferreira 0 Reputation points
    2023-10-26T14:59:05.0333333+00:00
    1. The policies are correct, the teams meeting add-on is installed, the problem is that the add-on disappears from outlook calendar.

    I have already run the diagnostic tool and the tool reported that everything is OK.

    1. I already ran the Microsoft Support and Recovery Assistant tool, it didn't work.

    3.Yes, I am an administrator and I have several clients with the problem, the tool even in the enterprise version does not work.

    1. I have already done the processes manually as described at the beginning of this question and without success.

    I still have the problem, the only action that works is to delete the contents of the %Temp% folder and the %APPdata% Teams folders, reinstall Teams. But it is impossible to do this every day.