The Print Spooler service terminated unexpectedly

Question

Hi

I have windows server 2016 with 100 network printers, in the last week printspooler service crashed a 3-4 time per day.

EventViewer show about 7031 and 7034 ID

I have been tried to check here: C:\ProgramData\Microsoft\Windows\WER\ReportQueue, and i have seen that reports show about PnPDriverImportError

Here the log:

Version=1
EventType=PnPDriverImportError
EventTime=132265919710791008
Consent=1
ReportIdentifier=75e99d5f-531a-11ea-a2c1-0050568bcc6b
AppSessionGuid=00002ef8-0002-0016-1be8-b4101de7d501
TargetAppId=W:0000f519feec486de87ed73cb92d3cac802400000000!0000c4cf887c2b9e013f14e4d8ebb5cb1b72dc186909!PrintBrmEngine.exe
TargetAppVer=2017//09//07:05:18:48!45651!PrintBrmEngine.exe
BootId=4294967295
Response.type=4
Sig[0].Name=Architecture
Sig[0].Value=x64
Sig[1].Name=Win32 error
Sig[1].Value=E0000242
Sig[2].Name=Inf name
Sig[2].Value=citizen.inf
Sig[3].Name=Driver Package hash
Sig[3].Value=dc333aceb4b80619050417031560820bfefeb32d
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=10.0.14393.2.0.0.272.7
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
FriendlyEventName=Could not install driver software
ConsentKey=PnPDriverImportError
AppName=Driver software installation
AppPath=C:\Windows\System32\spool\tools\PrintBrmEngine.exe
ReportDescription=Windows could not copy all of the files needed to install this device driver software. This sometimes happens when the driver software was not designed for this version of Windows.
ApplicationIdentity=00000000000000000000000000000000
MetadataHash=-1194163697

Answer 1

@Bar076

Did you find a resolution to this issue or did you locate the hdmp files?

C:\ProgramData\Microsoft\Windows\WER\ReportQueue is the place to look.

Look in folders with the spoolsv.exe in the name

I can debug them if you have them.

Thanks

Answer 2

Good Day Collegues

I have same error on Windows 2019 10.0.17763 Build 17763

The Print Spooler service terminated unexpectedly. It has done this 30 time(s). The following corrective action will be taken in 5000 milliseconds: Restart the service.
​
Any advise on the issue

Best Regards
Naziem Mahomed

Answer 3

Hello colleagues,

we're having a similar issue on a WINSERV 2016 1607 (14393.5125), with intermittent crashes of the spooler service. We've contacted the printer manufacturer, and they were unable to corroborate any known issues with drivers. We did however reinstall the drivers. It helped a little.

]1

Kind regards
Sven Várszegi
L2 Systems Engineer

Answer 4

I think I found the solution. I had this issue where the Server 2019 spooler service would stop multiple times per day & randaomly. I tried different Konica Minolta Drivers (Universal PCL6, PCL6, Post Script etc.) but no success.

Faulting application name: spoolsv.exe
Faulting module name: wsnmp32.dll

Go to print management
Printers
Right click your printer and select properties
Ports
Configure Port
Disable "SNMP Status Enabled"

Answer 5

Faulting module path: C:\Windows\System32\wsnmp32.dll
You can disable the snmp of the driver, and the consequence is that you cannot get any information about the multifunction machine, including the model of the multifunction machine.
Inside the print-driven little world
Based on PS, PCL drivers need to use SNMP to obtain information
Canon UFRII-based drivers can abandon SNMP and use proprietary protocols to obtain machine information (some of my customers require SNMP to be turned off, and I have verified that Canon devices can turn off SNMP)