Azure randomly created me a new account (with the same credentials as the old one)

Matthew 40 Reputation points

My old azure portal account has a dark theme and i have access to a lot of azure resources, in this i am using the "DEFAULT DIRECTORY". When i try to sign into my old account on a different tab of my browser it started a new account with the default white theme, there is no resources, and there is only one directory, which is the same as the company name from my email address.

How do i fix this?

Microsoft Entra
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  1. Alfredo Revilla (MSFT) 25,156 Reputation points Microsoft Employee

    Hello @Matthew , Azure does not randomly or automatically create user accounts. You may've been added to an external tenant as a guest, created both a Microsoft personal (hinted by the DEFAULT DIRECTORY mention) and a Entra ID work account using the very same email address and password or self-signed for a service and created an unmanaged tenant with the same account.

    To find if:

    • You're are registered in on more than 1 tenant:
    • You're using a personal account: Its avatar will be a small person while the work account will display a keycard lanyard. User's image
    • The tenant is an unmanaged tenant:
      • Sign in to the Microsoft Entra admin center.
      • Browse to Identity > Roles and administrator > All Roles > Global Administators
      • If there's none the tenant is unmanaged.

    Regardless of the findings you can:

    Let us know if you need additional assistance. If the answer was helpful, please accept it and rate it so that others facing a similar issue can easily find a solution.

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