Activation of the online volume licensing service.

Question

hi, good morning my name is Jesús Camargo.

I´m bought the Windows Server Standar 2019 and i received a email
where when opening it sends me to
Activation of the online volume licensing service.

I select the option to create an account for the organization and when I continue I get this message.

There was an error
We are unable to complete your request at this time.

Error code: 2001 01be0fff-e8cd-4a3e-a1a6-31dc756f0e62
POSSIBLE ALTERNATIVES
Please go back to the previous page and try again.

Why is it and how do I solve it?

Answer 1

Hi @jesus alberto camargo ,

Something here might help:

How do I register to use the VLSC
https://learn.microsoft.com/en-us/licensing/sign-in-faq#how-do-i-register-to-use-the-vlsc

If nothing in the above link hleps, I suggest you contact the Volume Licensing Service Center (VLSC) support over here:
https://learn.microsoft.com/en-us/licensing/contact-us

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(If the reply was helpful please don't forget to upvote or accept as answer, thank you)

Best regards,
Leon

Answer 2

Hi

For VLSC I often see that error if you dont choose the correct login option, as the login option is misleading how it's wrote.

When you click to login into VLSC it offer you two choices, to use a professional email or a microsoft account.

If you seen the same error than me, is if you click the first option as it tell @Company portal .com, it try to use an 0365 account and the wizard fail with the same error you see.

You need to select the second option, even if it's wrote @Karima ben .com/@Stuff .com, as that option will create a Microsoft account with your business email, even if it's @Company portal .com.

Hope it help