How to fix error code 135011?

Question

One Device has 3 registered owners on Microsoft Entra ID>Devices. When a different user is using the device it shows the error 135011.

But the status is enabled for the device in the list.

One of them is disabled. The user is not the one listed here. Also, all these 4 are the same device(Laptop). How to resolve this issue? Do I need to create a new entry? Can any solution be provided on the device itself?

Answer 1

@Haroon Habeeb
Thank you for your post!

Error Message:

Your organization has disabled this device. To fix this, contact your system administrator and provide the error code 135011.

To hopefully help point you in the right direction, I found the related troubleshooting documentation for your error code. This issue can occur if the device was either deleted or disabled in Microsoft Entra ID, and the action was not initiated for the device itself.

When it comes to your specific situation:

• The device has 3 registered owners/ accounts (Selin, Habeeb, and Shaheer).
• All accounts are associated with the same device.
• The accounts on the device are enabled except for Habeeb's account.
• When a different user started using this same device, I'm assuming this created the 4th entry (O365 Mobile) and resulted in the 135011 error.

To resolve the issue, you can follow the steps below:

• If the device was disabled in Microsoft Entra ID, an administrator who has sufficient privileges can re-enable it from the Microsoft Entra admin center, as follows:
  1. Sign in to the Azure portal.
  2. Select Microsoft Entra ID > Devices.
  3. Examine the disabled devices list in Devices, by searching on the username or device name.
  4. Select the device, and then select Enable. For more information, see Manage device identities using the Azure portal.
• If the device was deleted in Microsoft Entra ID, you have to re-register it manually. For detailed steps to do this, see Re-enable or re-register the device.

Can my users sign in to Microsoft Entra joined devices that are deleted or disabled in Microsoft Entra ID?

Yes. Windows has a cached username and password capability that allows users who signed in previously to access the desktop quickly even without network connectivity.

When a device is deleted or disabled in Microsoft Entra ID, it's not known to the Windows device. So users who signed in previously continue to access the desktop with the cached username and password. But as the device is deleted or disabled, users can't access any resources protected by device-based Conditional Access.

Users who didn't sign in previously can't access the device. There's no cached username and password enabled for them.

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Additional Links:

• "Your organization has disabled this device" error when you try to activate Microsoft 365 Apps
• Microsoft Entra device management FAQ
• Enable or disable a Microsoft Entra device
• How To: Manage stale devices in Microsoft Entra ID
• Troubleshoot devices by using the dsregcmd command

I hope this helps!

If you have any other questions, please let me know. Thank you for your time and patience throughout this issue.

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