Same device appearing multiple times in Entra

WJ 20 Reputation points
2024-01-18T18:54:17.38+00:00

Hello, When we attempted to add a new device to our network - Accounts > Access work or school - we are expecting that it should be automatically added to an MDM (in our case Intune) or once the 2FA has been completed. In our case, we are seeing the device as “Microsoft Entra registered” in Entra and according to the Microsoft documentation it should also appear as “Microsoft Intune” MDM registered - we are not seeing this. It is only appearing as “Microsoft Entra registered”. Any ideas why this is happening? Another observation, we can go back into Accounts > Access work or school - and select "Enroll only in device management". This will make the device detectable by Intune and allow Updates on the device. However if we go into Entra, we are now seeing the device twice - once with the Join type as “Microsoft Entra registered” (MDM = None) and a second line with MDM = Microsoft Intune and Join type is empty. Is there a process error we are making? A known issue where the device will appear twice?

Microsoft Intune
Microsoft Intune
A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.
5,557 questions
Microsoft Entra
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Accepted answer
  1. Marilee Turscak-MSFT 37,141 Reputation points Microsoft Employee
    2024-01-19T00:43:48.23+00:00

    For the issue of your device your device not showing as Microsoft Intune MDM Registered, it sounds like the Intune registration is not completing. In order for the Intune registration to complete, the user enrolling the device needs to have a Microsoft Intune license and Azure AD Premium license. In the automatic enrollment configuration the "MDM user scope" needs to be set to "ALL" and the "MAM user scope" needs to be set to "none". (Otherwise the MAM user scope will take precedence.)

    For the duplicate device issue, when a device is connected to Entra as Microsoft Entra Registered due to a user selecting "Add account to Windows", and you enable Microsoft Entra Joined, the device will be connected twice to Entra, and you will see two different computer objects for the same device name. This is documented in the FAQ: https://learn.microsoft.com/en-us/entra/identity/devices/faq#why-do-i-see-a-duplicate-microsoft-entra-registered-record-for-my-windows-10-11-microsoft-entra-hybrid-joined-device-in-the-microsoft-entra-devices-list

    This dual state issue can be caused by old device records existing in Entra, and can be resolved by deleting the device in Intune and deleting all records of the affected devices in Entra, and then re-enrolling the devices. If your devices change names then they could appear multiple times.

    If you still run into this issue, feel free to send me an email at AzCommunity@microsoft.com ("Attn: Marilee Turscak") and include your subscription ID and a link to this thread, and I can enable a one-time free support case to help look into this issue.

    If the information helped you, please Accept the answer. This will help us as well as others in the community who may be researching similar questions.


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  1. Crystal-MSFT 51,896 Reputation points Microsoft Vendor
    2024-01-19T01:20:17.2733333+00:00

    @WJ, Thanks for posting in Q&A. For your issue, based on my point of view, it can be that the Intune enrollment is not triggered. In general, we need to configure automatic enrollment to set MDM user scope to all or with the user group include. Meanwhile, please also ensure the user is with both Microsoft Intune Plan1 and Microsoft Entra ID Premium licenses assigned. Here is a link with more details for your reference:

    https://learn.microsoft.com/en-us/mem/intune/enrollment/quickstart-setup-auto-enrollment

    I suggest delete these records and re-enroll with the above configuration set to see if it can work.

    Hope the above information can help.


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