Error when Verifying Phone Number for E5 Tenant

Rickard Wahlander 90

I am trying to activate my E5 Tenant, but when I add my Swedish mobile number to receive the code for verification, I get the error message: We can't continue with the signup process for the following reason:

Your phone number did not pass security checks.

MS-CorrelationId: 00000000-8cfd-4210-b654-edfe0a0892d6 Code: 40301

Dado Hatipovic 5 Reputation points

2024-01-24T16:10:51.69+00:00

I get the same error message !
Liban Omar 0 Reputation points

2024-01-24T18:51:13.6533333+00:00

I have the same problem.
Artur Goleśny 10 Reputation points

2024-01-25T07:57:05.9166667+00:00

I have the same problem.
Artur Goleśny 10 Reputation points

2024-01-25T08:07:18.99+00:00

I have the same problem.
Fritz Fried 0 Reputation points

2024-01-25T13:44:59.9566667+00:00

same here
Eric K 5 Reputation points

2024-01-26T22:23:13.9266667+00:00

Same issue in the US. Issues appear to be trending and all Microsoft official responses have been generic and not addressing root cause which appears to be a Microsoft issue.
Liz 5 Reputation points

2024-01-28T20:07:43.9333333+00:00

This couldn’t be more frustrating. Thinking it was something I did wrong, I tried different phone numbers, accounts, usernames, passwords, etc. ad nauseum. Then after a lot of searching, I find this (thank you Eric K). Why wouldn’t Microsoft add a simple “We’re currently experiencing issues with Microsoft 365 E5 subscription” to a banner on the landing page? Don’t get me wrong - I’m grateful the Dev Program exists and is free. But, in the words of Dr. Evil, throw us a frickin bone here!! It would’ve saved hours wasted on this… p.s. the Viva chill music didn’t help.
As far as the international phone numbers being an issue - it may be an issue but it’s not THE issue. My phone numbers are all from US. Error:
We can’t continue with the signup process for the following reason:
• Your phone number did not pass security checks.
MS-Correlationld: 00000000-d4b1-4049-b6b1-15ab7849e018
Code: 40301
Rodney Greenfield 5 Reputation points

2024-01-29T08:42:00.7833333+00:00

Same issue here in Australia:
Your phone number did not pass security checks. MS-CorrelationId: 00000000-74a4-4b12-baf2-384e5947eaa8 Code: 40301
Warrick Zedi 0 Reputation points

2024-01-30T00:28:23.6+00:00

https://www.microsoft.com/en-us/microsoft-365/business/international-availability

An error (502 Bad Gateway) has occurred in response to this request.
Blub121376 0 Reputation points

2024-08-02T20:37:53.1133333+00:00

Same issue here and wasted more and more time.. just for simple tests.. costs exploded and I'm not able to perform simple tests at a "virgin" tenant without any miss-configurations.. happy to tell the boss "sorry, but it's an "IMF" job and the mission failed, so this were the additional costs, you have to pay now.. And: The money is gone, too."
Simon Gymer 0 Reputation points

2024-10-03T15:01:37.6233333+00:00

Did anyone ever find a solution to this as I tried signing up, via my Visual Studio subscrtipion, with my office phone number, but can't get past the phone check as it says my phone is not supported. Great, but where's the alternative like email or authenticator app?

6 answers

Angelus1971 80 Reputation points

2024-01-30T10:38:45.63+00:00

I see you have changed the wording of the error message we get when trying the phone numbers to an even more vague one. Here's a thought, why not just put up a message saying "access to the free Microsoft 365 E5 subscription is currently paused for the short-term while we adjust the qualifications for that benefit" and not let people go through the application process in the first place? Far be it from Microsoft to actually give out a sensible error message that people understand but maybe this once, you could try and use some common sense.
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15 people found this answer helpful.
Kelly Bowen-McCombs 291 Reputation points

2024-02-02T20:04:00.7933333+00:00

@Angelus1971 While still not back on, hopefully the experience is better now. Let's just say there's fast fixes, less fast fixes, and slow fixes. Thanks for your patience while we iterate on the experience.
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Kelly Bowen-McCombs 291 Reputation points

2024-02-02T20:58:25.7866667+00:00

We are piloting a new verification process now and hope to roll it out in the next two-three weeks on the site or sooner. After joining the program, this new process allows customers to request a tenant, go through a validation process, and then receive an invitation. We'll announce when we roll this process out on the blog. Your frustration, your desire to leverage the program for learning and development, the urgency - we hear it. We feel it in our guts. We are working as quickly as we can to get things working for you.
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15 people found this answer helpful.
Joe Marshall (UMGC) 40 Reputation points

2024-02-03T22:47:33.5866667+00:00

Do you have any workaround process or manual verification process available? I'm a faculty member and this issue is causing havoc on our semester. If we wait 2-3 weeks, the 8 week semester will be half over and the students will not have the time to sign-up and learn the M365 environment. Please!!??!? There has got to be a solution to help in these cases.
Fortunately or unfortunately, it happen right near the start of the semester. If students started the process super early, they were able to create their tenants. Everyone else is stuck. I have students ready to drop the class and/or lose their minds. I have at least one student who will not graduate if they don't get through this class, so it's causing plenty of stress for faculty and students alike.

Gabriel Bortoletto Bozzola 0 Reputation points

2024-02-21T16:49:26.3233333+00:00

I have the same problem and my customer cant create the M365 tenent to use licenses sold to him, we need this working urgently or an alternative way to create the M365 tenent.
It's been almost 30 days since this post started and there hasn't been a solution yet.

Rickard Wahlander 90 Reputation points

2024-02-21T16:59:36.47+00:00

Hi @Kelly Bowen-McCombs

Now I can't see the option whatsoever, I only see:

Thank you for joining. You don't current qualify for a Microsoft 365 Developer Program sandbox subscription. For details about Developer Program member benefits, see the Microsoft 365 Developer Program FAQ.

Dries Swinnen 10 Reputation points

2024-02-27T08:53:23.7866667+00:00

@Kelly Bowen-McCombs Any updates on this issue? it's been over 3 weeks and there has not been a blog post or any info so far

John Goolsky 0 Reputation points

2024-02-27T19:39:57.7+00:00

Looking for an update here as well, please.

Max Alvarez 0 Reputation points

2024-03-01T01:58:33.8366667+00:00

Any updates on this so far? Updates have been dead in the water on this.

34996300 0 Reputation points

2024-03-02T19:36:49.1333333+00:00

Come on ya'll, this is ridiculous how this is still not fixed.

Roselli, Claudio 0 Reputation points

2024-03-09T18:31:56.9133333+00:00

Hi @Kelly Bowen-McCombs

Please let us know when this will be solved. We don't see any update on the blog and we are impacting some external and internal customers.

BasirpowerBI 0 Reputation points

2024-03-15T21:25:37.4533333+00:00

We dont see any update....

Eric K 5 Reputation points

2024-03-15T21:30:03.7266667+00:00

It's not coming back. You need a VS enterprise subscription going fwd.

TC 11 Reputation points

2024-05-10T06:12:03.8433333+00:00

This is a joke.

Earl Hathaway 5 Reputation points

2024-08-22T01:01:54.28+00:00

I gotta say, the lagniappe is you don't simply say in the portal that registration is not available at this time.

Thank you for the 90 minutes wasted though.
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Kelly Bowen-McCombs 291 Reputation points

2024-01-25T22:13:09.6666667+00:00

We're sorry to hear that you are having issues joining the developer program.

Country-specific outages

We recently had some service issues and many countries were temporarily blocked from joining. This issue has resolved but note the following: Geographic limitations. For technical and security reasons, the Microsoft 365 Developer Program only supports a subset of countries/regions listed here: Microsoft 365 International Availability. We review our supported country list regularly. If you are unable to sign up from your country or region, then it means we do not support it at this time.

Membership benefits

While you can still join the developer program, access to the free Microsoft 365 E5 subscription is currently paused for the short-term while we adjust the qualifications for that benefit. To stay apprised of changes, please follow our blog.
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5 people found this answer helpful.
Eric K 5 Reputation points

2024-01-26T22:24:17.2466667+00:00

Removed

Daniel Maguire 15 Reputation points

2024-01-27T09:17:08.86+00:00

This is absolutely ridiculous. Why can't we use personal accounts for Power BI? Why can't I get a trial for Power BI as an individual? I'm trying to learn a skill here using your resources. It won't accept my university email address or my work email address. I've tried using Microsoft's own suggested workaround (why would you suggest a workaround for individuals to use Power BI in your own articles rather than just letting us use our individual email address/microsoft account?), to get a trial account so I can get an organization email id from Microsoft, but it doesn't work as it won't accept my phone number. I tried signing up to the developer program for upwards of an hour today so I can get an email address that meets your ridiculous requirements and that doesn't work either due to phone number issues. I've tried 5 separate mobile numbers now and not one of them works.

Angelus1971 80 Reputation points

2024-01-29T12:43:38.3+00:00

I've been trying all morning from the UK and it still doesn't work - no matter what phone number i put in.

"access to the free Microsoft 365 E5 subscription is currently paused for the short-term while we adjust the qualifications for that benefit" if this is indeed the issue - maybe you put it in the help and FAQ's and not have people go around in circles for HOURS including phone calls to MS which take 6 attempts to connect and then tell you nobody can help you!

Tom Harper 5 Reputation points

2024-01-29T20:24:54.1333333+00:00

Also had the same problem. It would be great if MS could put a useful error message rather than a generic message about security not working for the attempted telephone number....

Kelly Bowen-McCombs 291 Reputation points

2024-01-29T23:49:26.11+00:00

@tom harper Yep, I completely agree. I'm hoping that fix goes out at any moment.

Eric K 5 Reputation points

2024-01-30T00:03:11.7566667+00:00

I'm hoping the fix of being able to setup an instance goes out an any moment 😄

MS James 0 Reputation points

2024-01-30T00:17:41.9866667+00:00

Perhaps an error message that indicates your outlined reason rather than phone number validation error would be useful, saving much time and grief for those trying to sign-up.

Richard Bishop - ICT 0 Reputation points

2024-01-30T10:11:17.44+00:00

Seems strange that has affected the Europe group, I live in the UK this needs to be resolved as there will be a lot of people who will miss out on Training that is important to their careers. Not a good advert for Microsoft, not that they care they already have market domination

Richard Bishop - ICT 0 Reputation points

2024-01-30T10:18:12.4066667+00:00

I am also getting the same issue when using my work Account which is a Microsoft Gold Partner with E5 365 accounts and I am getting the same issues with my Mobile number

Global Admin 5 Reputation points

2024-02-02T16:16:14.2033333+00:00

@Kelly Bowen-McCombs Is there any further news on this please? it's been a few days and we have customers waiting for an answer from our dev/testing that we need to do?

Eric K 5 Reputation points

2024-02-02T16:20:46.7566667+00:00

Visual studio subscription benefits for E5 are not working either.

Enela Katana 0 Reputation points

2024-03-23T14:29:21.3966667+00:00

Is there another way to accommodate your users while you sort out the issues? For me personally, the limitation regarding installing a free office 365 subscription is the most troubling? I had a Microsoft developer subscription and due to some personal issues wasn't able to actively use it so it expired after what I decided to create a new account thinking it would be the fastest way to sort out the issues and to access my developer tools as well as office 365 and all I got was message that I don't qualify. So frustrating and disappointing after years of loyal use of your products.
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Neil Ramrattan 20 Reputation points

2024-01-27T02:36:21.2066667+00:00

This is beyond disappointing! I live in Canada. I've had a hotmail account for over 20 years and I still use it to create my desktop profiles when buy a new windows machine. I tried signing up for a developer account using my hotmail address and it kept throwing an error and wouldnt complete. So I created a brand new 365 account and tried signing up for the dev account, only to get this BS. Why, Oh why!!
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4 people found this answer helpful.

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Dan Andre 15 Reputation points

2024-01-30T07:57:07.7333333+00:00

Just a thought. How is that helping you to promote Fabric? There is no option for Fabric individual account, apparently there are so many safeguards that it is becoming difficult to offer a dev program. I was hoping to learn and see if I can offer it for use at work. Lost hours researching the errors, called my cell company to ask if there is a problem with my phone number, and finally I ended up here... Frustrating!
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3 people found this answer helpful.
Todorov, Ivan 0 Reputation points

2024-02-23T15:27:03.53+00:00

Very disappointing. As usual everything with Microsoft is difficult and complex. I really enjoy seeing my company slowly but surely shifting away from Microsoft products..
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Error when Verifying Phone Number for E5 Tenant

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