How to get Microsoft to remove m365 developer program tenant remnants from a deleted subscription that have apparently not actually been deleted by Microsoft and are interfering with setting up a custom domain name in EntraID

Bad Seed 5 Reputation points
2024-03-08T17:15:12.69+00:00

Many months ago I set up a M365 developer subscription which has since been deleted. I am now trying to set up EntraID custom domain names and am getting errors stating: "This domain has been previously configured on 5gqtnz.onmicrosoft.com using an existing Microsoft Entra ID or Office 365. To verify this domain name, you will first need to remove the domain name from the existing directory. Click here for more information."

I can't delete it. I can't "go to subscription" and remove configuration or delete any data because according to Microsoft it has already been deleted.

No idea what to do here.

Screen Shot 2024-03-08 at 10.58.29 AM

Microsoft 365
Microsoft 365
Formerly Office 365, is a line of subscription services offered by Microsoft which adds to and includes the Microsoft Office product line.
3,812 questions
Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
19,515 questions

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  1. Sandeep G-MSFT 14,491 Reputation points Microsoft Employee
    2024-04-04T05:36:07.77+00:00

    @Bad Seed

    I apologize for the delayed response.

    In this situation if you do not have any access to your old tenant and are blocked entirely, you can reach out to our support team. You can look into below article to get support numbers depending on your country.

    https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

    or creating a ticket through a different account:  https://learn.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide#phone-support

    Create a ticket with Microsoft support team. Give them the tenant ID which is locked out in your description. Tell them that no admin account has access anymore and your partners also have no access anymore.

    Once you create a ticket with support team you will have to work with our data protection team. You will have to first prove your identity against your tenant for security purpose. Post that this team will help you with help you in getting access to your tenant or unlock your account depending on your scenario.

    Also, for the future, you can create an emergency access account (break glass) in Azure AD. This account will help prevent being accidentally locked out of your Azure Active Directory (Azure AD) organization because you can't sign in for any reason.

    https://docs.microsoft.com/en-us/azure/active-directory/roles/security-emergency-access

    Problems with two-step verification for Azure B2C accounts - Microsoft Q&A

    Let me know if you have any further questions.

    Please "Accept the answer" if the information helped you. This will help us and others in the community as well.