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We are currently using a Azure AD B2C Tenant configured so send an initial sign-up email via an external SendGrid email service as documented in a popular tutorial. But this leads to two problems :
So we would like to configure Azure AD B2C in such a way all emails would be sent only from microsoftonline.com, which end users happen to trust.
Is this possible?
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Hi @LACROIX Sébastien (Akanea corp) ,
Custom email verification requires the use of a third-party email provider like Mailjet, SendGrid, or SparkPost, a custom REST API, or any HTTP-based email provider. This is documented here:
Hi Marille,
Thank you for your reply, however if this "Custom email verification" is what I called the "forgot your password" email then please note that my original question was actually the other way round : our point is to manage the initial sign-up email like the email verification does, so without the need of a 3rd party service.
As said in point #1, the problem with a third party service is we have to configure it to send emails on our behalf, so with a sender of our own dns, which can lead to become black listed. This concern is far beyond a matter of handing an additional subscription (with a rather small cost) and configuration.
Next, as said in point#2, apparently, by default** the "verification email" is already well sent from microsoftonline.com, a domain that people happen to trust well (MS rules a bit in this area...).
*** this is what it does for us now, and we have not done anything special for it.*
Actually what come with this 2nd point is the most important : Azure should consider that sending vertification and sign-up emails directly from Azure (microsoftonline.com) is a good reason to choose the Azure B2C service. In other words it gives a significant value to the service itself and should be considered as part of it. Sending a sign-up email and a verification email from two different mailing services is actually a consitency problem.
Hence the question again : would it be possible to make the Azure AD B2C service send all type of emails directly from microsoftonline.com? Please note we might accept to pay a little bit more in order to obtain this consistency-feature.
Yes, by default the emails come from msonlineservicesteam@microsoftonline.com
But it sounds like you are using Sendgrid to customize this. You can also completely customize your email using third party email providers such as SendGrid and Mailjet (there is no option to achieve this within Azure directly). For this you have to use those email providers. https://learn.microsoft.com/en-us/azure/active-directory-b2c/custom-email-sendgrid?pivots=b2c-custom-policy
You cannot change the sender directly from Azure though. As if now you can only customize banner logo, background color, email signature and nothing else: https://learn.microsoft.com/en-us/azure/active-directory-b2c/faq?tabs=app-reg-ga#how-do-i-customize-verification-emails--the-content-and-the--from---field--sent-by-azure-ad-b2c:~:text=How%20do%20I%20customize%20verification%20emails%20(the%20content%20and%20the%20%22From%3A%22%20field)%20sent%20by%20Azure%20AD%20B2C%3F
So if I understand your question correctly, the feature you are looking for is not possible since your configuration is set up to use Sendgrid with your own domain. With Sendgrid though, my understanding is that you can set send email from whatever address you want by specifying the correct from address (e.g. xxx@domain.com) when sending the email.
If you are looking for something more configurable from Azure itself you can leave feedback to improve the experience you on the feedback.azure page: https://feedback.azure.com/
Thank you for your replies Marilee. It seems we may have to reconsider Azure without customized emails so everything would simply come from msonlineservicesteam@microsoftonline.com.
So with things sent directly sent fromAzure, could you help us to list what is customizable in the the sign-up email as you pointed out in the FAQ for the verification email ? (I am currently missing this aspect in the official doc)
Hi Marilee, may we kindly ask you the possible light customizations in the sign-up email if we keep emails to be sent by msonlineservicesteam@microsoftonline.com (so withtout using sendgrid) ?
Hello @Marilee Turscak-MSFT , may we kindly ask you a feedback regarding our last posts?
Here are the most important points:
[...] by default* the "verification email" is already well sent from microsoftonline.com, a domain that people happen to trust well (MS rules a bit in this area...). *** this is what it does for us now, and we have not done anything special for it.**
*Actually what come with this 2nd point is the most important : Azure should consider that sending vertification and sign-up emails directly from Azure (microsoftonline.com) is a good reason to choose the Azure B2C service. In other words it gives a significant value to the service itself and should be considered as part of it.
Sending a sign-up email and a verification email from two different mailing services is actually a consitency problem.
Regards*
LACROIX Sébastien (Akanea corp) Thanks for the feedback about the sign-up email source! I have shared it internally and you can also leave feedback directly in feedback.azure.com
As for the specific customizations that do not require a third party, you can only customize banner logo, background color, email signature.