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I need help to log into my authenticator app, I can't log into my 365 admin console to change it , it's been a. While now I reset my info phone and can't get back in there , I can give you the domain.
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You will have to contact a Second Global Administrator to 'Revoke Sessions.' and Re-Register MFA on the Azure Portal or 365 Admin Center for you. If you don't have a Second Global Administrator, then you have a tenant lockout scenario.
So what do I do with a tenant lockout ?How do I fix it ?
Hello Josiah,
You will need to raise a support Request and the agent that picks up the case will escalate it to Microsoft Data Protection which will then have to verify that the account belongs to you. There is a link on how to raise a support request below.
https://learn.microsoft.com/en-us/services-hub/unified/support/open-support-requests
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If you don't have a break Glass account , You have to contat your admin to reset your MFA registration.
If you are the admin and you don't have a break glass account , in this case you have to contact Microsoft support;:
Global Customer Service phone numbers
Please don't forget to accept helpful answer