I need help to log into my authenticator app

JOSIAH KISAKYE 20 Reputation points
2024-03-25T16:55:09.3733333+00:00

I need help to log into my authenticator app, I can't log into my 365 admin console to change it , it's been a. While now I reset my info phone and can't get back in there , I can give you the domain.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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Accepted answer
  1. Lotanna Igwilo 80 Reputation points Microsoft Vendor
    2024-03-27T07:20:27.3+00:00

    You will have to contact a Second Global Administrator to 'Revoke Sessions.' and Re-Register MFA on the Azure Portal or 365 Admin Center for you. If you don't have a Second Global Administrator, then you have a tenant lockout scenario.

    1 person found this answer helpful.

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  1. Thameur-BOURBITA 32,496 Reputation points
    2024-03-27T08:14:58.1733333+00:00

    Hi @JOSIAH KISAKYE

    If you don't have a break Glass account , You have to contat your admin to reset your MFA registration.

    If you are the admin and you don't have a break glass account , in this case you have to contact Microsoft support;:

    Global Customer Service phone numbers

    Phone support

    Please don't forget to accept helpful answer

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