The subscription is not allowed to create or update the serverfarm

VenkateshDodda-MSFT 18,281 Microsoft Employee

Scenario : App service deployment or scaling

Issue: Error " The subscription '<id>' is not allowed to create or update the serverfarm."

Workaround:

Retry to provision the App Service after a few hours (similar thread #1535067 user was able to fix the problem). If your requirement fits, try deploying in a different region.

If you continue to receive this error, please raise a a support ticket for a closer investigation.

Emad Bushofa 10 Reputation points

2024-04-17T19:19:36.3166667+00:00

It started to happen with me yesterday, Can't create an azure function in any region for the same reason
Guus Beltman 10 Reputation points

2024-04-18T17:32:12.24+00:00

I have the same issue. Tried different regions and windows/linux based .NET 8 functionapp all fail with code 'Forbidden' and status 'BadGateway'. In details pane I see the error like VenkateshDodda-MSFT reported.
Mark Anderson 20 Reputation points

2024-04-18T18:13:58.5366667+00:00

@Emad and @Guus, I have also tried other workarounds to no avail. I do have a support ticket open with Microsoft Support. If I hear anything from them I will let you know.
Andres Felipe 10 Reputation points

2024-04-18T19:14:26.19+00:00

Same here, even when I'm the subscription's owner
The F 30 Reputation points

2024-04-19T07:53:17.9966667+00:00

I asked the same question here (https://learn.microsoft.com/en-us/answers/questions/1656989/the-subscription-is-not-allowed-to-create-or-updat) which is now marked as duplicate of this one. I had tried everything recommended in MS forums and on Stackoverflow, nothing helped. Since my subscription is on a VS subscription free credit plan it's only got basic support, so no technical support requests. For everyone reading this, Venkatesh (the OP of this thread, thanks a lot btw) contacted the backend team who did something and now it's working again.
김 도형 5 Reputation points

2024-04-19T08:20:34.2766667+00:00

Creating an "App Service" in WordPress" "BadGateway" status is persistently displayed.
Eduard de Bruyn 35 Reputation points

2024-04-19T08:31:36.45+00:00

Getting the same issues still. I was also directed here as my question was marked duplicate. Have not been able to resolve it. I have created a new Entra ID and moved my subscription, changed regions, tried different deployments but they all fail with the Microsoft.Web/serverfarms issue.

I cannot create a support request because my subscription (only basic support) is paid for through my company.
Samuel Perrella 10 Reputation points

2024-04-19T12:45:14.46+00:00

The workaround did not work for me and I have been trying for quite a few days now. Similarly to others, I cannot make support tickets for this type of issue with the basic plan. I understand from the number of threads and comments for this issue that it seems to be a big problem @VenkateshDodda-MSFT , but I would greatly appreciate it if you could help me.
Mani 5 Reputation points

2024-04-19T12:47:23.05+00:00

Same issue.

I tried several times to create Functions using Azure Webportal but always same error.

https://learn.microsoft.com/en-us/answers/questions/1657622/the-subscription-xxxxxxxx-is-not-allowed-to-create
jo zhuang 0 Reputation points

2024-04-19T23:43:36.12+00:00

I face the same problem. My subscription ends with 3dcee7aa7d82. Thanks
Logan 0 Reputation points

2024-04-20T02:05:30.7733333+00:00

Same issue. Extremely disappointing to "wait a few hours" @VenkateshDodda-MSFT
Tran Trung Kien 0 Reputation points

2024-04-20T16:29:12.6466667+00:00

same problem. i still can create a static web app but i can't create web app
Charlie 0 Reputation points

2024-04-21T02:19:23.8133333+00:00

I have the same problem too. Please help @VenkateshDodda-MSFT
Anvar A 0 Reputation points

2024-04-21T02:53:13.0466667+00:00

The subscription is not allowed to create or update the serverfarm

subscription ID: 3c04d1be-20f3-4ce1-894f-8d08a6fff8e5
Anvar A 0 Reputation points

2024-04-21T02:53:25.94+00:00

The subscription is not allowed to create or update the serverfarm

subscription ID: 3c04d1be-20f3-4ce1-894f-8d08a6fff8e5
Lab Lab Lab 0 Reputation points

2024-04-21T10:28:48.6366667+00:00

{

    "status": "Failed",

    "error": {

        "code": "Forbidden",

        "message": "The subscription '7651c700-0a86-4769-9e33-a73b86fa3bfe' is not allowed to create or update the serverfarm.",

        "details": [

            {

                "message": "The subscription '7651c700-0a86-4769-9e33-a73b86fa3bfe' is not allowed to create or update the serverfarm."

            },

            {

                "code": "Forbidden"

            },

            {}

        ]

    }

}
Lab Lab Lab 0 Reputation points

2024-04-21T10:29:58.6766667+00:00

The subscription '7651c700-0a86-4769-9e33-a73b86fa3bfe' is not allowed to create or update the serverfarm
James Chambers 5 Reputation points

2024-04-21T12:20:45.3066667+00:00

Also having this problem. Highly frustrating.

Subscription: 67615ef0-b239-4ee7-9be2-60398054ceb5
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Mateusz Augustyniak 5 Reputation points

2024-04-21T21:09:01.9933333+00:00

Im facing with the same issue. So do anyone can tell me. Is it a problem with my account, subscription or something related with my account configuration or just a Microsoft services failure and we need to wait on fix?

I wanted to create an App Service. I used to do it few months ago, and everything was fine. Today I cannot do anything on my Azure account.
Ayan Debnath 5 Reputation points

2024-04-22T08:19:46.9366667+00:00

Hi @VenkateshDodda-MSFT Could you please help me with what workaround shall I try?
I have a "pay-as-you-go" subscription, with "Microsoft.Web" registered as service provider. I can deploy other azure services like "Storage account" , "SQL dbs".
I have tried it multiple times and multiple days but every time is the same issue. I am not sure why I am getting the error as "subscription is forbidden to update server farms". Please help me with the same.
Samuel Perrella 10 Reputation points

2024-04-22T15:56:27.75+00:00

Has anyone actually had this fixed apart from @The F , Its been 5 days now for me since I commented on my original thread which got pulled into this one and nobody has contacted me and support said that ,being a student, I don't get technical support. I had tested this a month ago and now it worked fine. Now after I have created my whole final year project and I try to deploy it, or even a blank web app, I get this error. @VenkateshDodda-MSFT
Ayan Debnath 5 Reputation points

2024-04-22T18:03:11.51+00:00

`Hi Microsoft team, please let us know what the solution to this issue is. If its like that I have to $29 for the solution, please let that know as well. I cannot continue like this. Its pathetic.
David Alves 20 Reputation points

2024-04-22T21:06:17.95+00:00

I'm having the same problem
Ha Quoc Tien 0 Reputation points

2024-04-23T07:15:06.5533333+00:00

I'm also having this problem, but only with a new account and a new subscription. Another account with a subscription I created months ago don't have this issue.
김 도형 5 Reputation points

2024-04-23T07:42:27.1266667+00:00
I had also faced with the same issue.

but, I solved these problems.

Delete resource group(s)

Create App Service (WordPress)

Select different region (Before: Central Korea, After: US Cenrtal)

Deploy
Guilherme Camarotto 0 Reputation points

2024-04-24T15:29:00.74+00:00

I was able to create tha app service directly from visual studio publish feature. just select Azure as the destiantion of the publish and configure a new app service from there. and worked here
Harkin 0 Reputation points

2024-04-25T03:15:55.1433333+00:00

Please help me out, I have the same issue. Tried different regions and windows/linux based but all to no avail. sub id *fd7c. Thanks!
Stuart Harper 0 Reputation points

2024-04-25T05:28:20.4733333+00:00

Hello @VenkateshDodda-MSFT - unfortunately, I get the same error.
I've tried a different region, different day, deploying from Visual Studio, Shared ASP - but all get the Bad Gateway error described above.
Could you speak to the back end team for me please? As I only have the free VS Subscription.
My Subscription Id starts with: 71f15a90-
And ends with: -3dba6eabc9ca

Thanks very much
pst 0 Reputation points

2024-04-25T08:49:29.5233333+00:00

I have the same problem too. Please help @VenkateshDodda-MSFT
Dante Alexis 0 Reputation points

2024-04-25T16:19:34.08+00:00

I am having the same issue as well. Can you help @VenkateshDodda-MSFT ?

Correlation ID: 73d4a89f-7e2b-4e23-b545-0e577a7116a6
Last 4 digits of sub: 77a1

dinesh kumar 0

I am also facing the same issue while creating azure function.

My last 4 digits of sub id: dc27

service Request Id: 68f1b2f1-5636-4896-b87a-e12d6f4a3510

correlation id: bd10a413-f157-40d6-85ed-011ffb5c9eef

{
    "status": "Failed",
    "error": {
        "code": "Forbidden",
        "message": "The subscription '46837aac-f6a3-4c28-97db-e3c5fb51dc27' is not allowed to create or update the serverfarm.",
        "details": [
            {
                "message": "The subscription '46837aac-f6a3-4c28-97db-e3c5fb51dc27' is not allowed to create or update the serverfarm."
            },
            {
                "code": "Forbidden"
            },
            {}
        ]
    }
}

Ankur Debnath 0 Reputation points

2024-04-25T17:35:28.56+00:00

I am having the same issue please help. Deployment correlation id - 4be966ca-9248-4a29-8cbf-de91b5dec0d6 @VenkateshDodda-MSFT
Doc C 0 Reputation points

2024-04-25T22:09:28.41+00:00

i have tried different region and types like Free vs Basic etc. Always fails with same error.

CorrelationID :84f4b80e-8dd9-490f-b7c0-3af735d05f29

So we cant create a support ticket with Basic Plan and there is no way to reach support team? This means there is no resolution unless you pay and upgrade the support tier ?
NI MO 0 Reputation points

2024-04-29T09:32:21.19+00:00

I don't have support plan and none of the solutions were effective. Still waiting for Microsoft to resolve this issue...

Accepted answer

ajkuma 22,401 Reputation points Microsoft Employee

2024-04-19T10:10:47.7666667+00:00
As VenkateshDodda-MSFT suggested, try the following:

Retry to provision the App Service after a few hours.

If your requirement fits, try deploying in a different region.

(updated) Use the Free Tier to get started.

If you continue to receive this error, please raise a a support ticket for a closer investigation.

Users with a similar issue, resolved with the suggestions provided.

1535067

1655729

1655483

1656141

We appreciate your patience and understanding!

Edited:
Adding more info:

If you are leveraging a non pay-as-you-go offer, example Azure Students for Starter subscription, you may leverage the Free Tier on App Service (Windows or Linux), depending on your requirement.
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1 person found this answer helpful.
James Chambers 5 Reputation points

2024-04-21T21:17:55.6366667+00:00

We shouldn’t need to put in a support ticket. I’m trialing the service and this isn’t leaving a great impression.

Ky Nguyen 10 Reputation points

2024-04-22T06:53:49.58+00:00

Yeah I think they have to do something on their side as I and the other people can't fix this issue with just several clicks on the Azure Portal.

This is such a bad timing for us as we about to kick off our project using Azure

Eduard de Bruyn 35 Reputation points

2024-04-22T07:25:01.57+00:00

So ultimately if we don't have support plan we have to wait for Microsoft to realize this is an issue and wait for them to fix it?

Guus Beltman 10 Reputation points

2024-04-23T09:16:43.3133333+00:00

I also have no support plan, so unable to create ticket to let MS fix it. Also retried a couple of times in different regions, no success at all!!

Basically stuck like @Eduard de Bruyn

Abdalla Emad 0 Reputation points

2024-04-23T13:18:09.44+00:00

I don't have support plan so i can't raise a support ticket does anyone found a solution?

Mark Anderson 20 Reputation points

2024-04-23T13:32:49.3366667+00:00

@ajkuma - For those individuals that do not have the ability to put tickets in, Does Microsoft ever go out and update any settings for users trying the service(s) in Azure. A lot of these same features can be done on other platforms.

Javier Arturo Caballero Shiels 0 Reputation points

2024-04-24T23:18:03.51+00:00

I also have the same issue, cannot raise a support ticket because I don't have a support plan, it seems that us, users with no plan are doomed and can only wait from azure to solve the problem. :(
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2 additional answers

Mark Anderson 20 Reputation points

2024-04-21T14:59:26.5633333+00:00

@All, After I put my ticket in to Microsoft Support, response was to try several items to no avail. They ended up having to apply rights to the serverfarms from my subscriptions from their side. After that I was able to then create but I had to put a support ticket in.
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Guilherme Camarotto 0 Reputation points

2024-04-24T15:30:01.8833333+00:00

I was able to create tha app service directly from visual studio publish feature. just select Azure as the destiantion of the publish and configure a new app service from there. and worked here
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Stuart Harper 0 Reputation points

2024-04-25T05:23:42.9566667+00:00

Thanks - I tried this but it didn't work for me
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