Take Lab exercise when just revived an old Microsoft account that went through a change and produces error

Tibor Bodi 20 Reputation points

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I'm facing with an interesting issue. I have just revived an old account, which was linked to an account that does not exist anymore, so I made a change. The reason why is that I would like to learn some Dynamics 365. Now to launch the "lab" or Sandbox for exercises, I receive an error

"Email is required to activate a sandbox or lab

Your Microsoft account must be linked to a valid email to activate a sandbox or lab. Go to Microsoft Account Settings to link your email and try again.

For more information, please check the troubleshooting guidance page."

When I arrive to account setting then I receive the following error which you can see in the print screen. Now it's obvious that 30 days it's a long time, all my willingness will perish until than. I would like to know how can I progress with the lab or sandbox exercises in this situation. Or what options I have?

Thank you!


This question is related to the following Learning Module

Dynamics 365 Training
Dynamics 365 Training
Dynamics 365: A Microsoft cloud-based business platform that provides customer relationship management and enterprise resource planning solutions.Training: Instruction to develop new skills.
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Accepted answer
  1. Kiran P 630 Reputation points Microsoft Vendor

    Hi Tibor Bodi,

    Thank you for submitting your query on the Microsoft Q&A Platform.

    We apologize for any inconvenience you may have encountered while attempting to access the Lab environment.

    In addition to the response provided by @Alex Burlachenko, we kindly suggest trying the following troubleshooting steps prior to activating the Lab:

    Step 1: Please sign out from all active tabs within your current browser and clear the cache files. Afterwards, attempt to log in again using your learn ID credentials.

    Step 2: Sign out from your current browser session and attempt to log in using an incognito or in-private browsing window.

    Step 3: Utilize an alternative browser and attempt to log in once more.

    Step 4: Test logging in with a new personal Outlook account within the learning path using a completely different browser.

    If you have found the answer provided to be helpful, please click on the "Accept answer/Upvote" button so that it is useful for other members in the Microsoft Q&A community.

    Thank you.

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  1. Alex Burlachenko 810 Reputation points

    The error message suggests that your Microsoft account needs to be linked to a valid email to activate a sandbox or lab. If you’re having trouble doing this due to an error in your account settings, it might be a good idea to reach out to Microsoft Support for assistance

  2. Tibor Bodi 20 Reputation points

    Hello Alex,

    thank you for your answer.

    Microsoft Support for assistance, is like a labyrinth it goes nowhere only to another article section. I'm not familiar with this structure, honestly, I don't know how to get to an agent via chat or something, otherwise, I don't see how this problem can be solved. I'm stuck.



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