why oulook-my edu email- not open?


Give me this error

UTC Date: 2024-04-21T18:32:33.409Z
Client Id: 6DB476E608A5470F90A7E17EF1DB1AFB
Session Id: b82efc07-bfdd-4106-a12e-1795f4336d30
Client Version: 20240412005.11
BootResult: configuration
Back Filled Errors: Unhandled Rejection: Error: 500:undefined|undefined:undefined
err: Microsoft.Exchange.Clients.Owa2.Server.Core.OwaUserHasNoMailboxAndNoLicenseAssignedException
esrc: StartupData
et: ServerError
estack: Error: 500
    at Object.s [as createStatusErrorMessage] (https://res.cdn.office.net/owamail/hashed-v1/scripts/owa.mailindex.5af6bd2f.js:1:109314)
    at https://res.cdn.office.net/owamail/hashed-v1/scripts/owa.mailindex.5af6bd2f.js:1:121633
st: 500
ehk: X-OWA-Error
efe: VI1PR08CA0249, MR1P264CA0219
ebe: VI1PR06MB3024
emsg: UserHasNoMailboxAndNoLicenseAssignedError
A family of Microsoft email and calendar products.
3,111 questions
0 comments No comments
{count} votes

1 answer

Sort by: Most helpful
  1. Faery Fu-MSFT 17,286 Reputation points Microsoft Vendor

    Hi @احمد محمد محمود محمد سالم ,

    The UserHasNoMailboxAndNoLicenseAssignedError is an error message that typically appears when a user tries to access Microsoft Outlook Web Mail and their account does not have a valid license or mailbox assigned to it.

    Here are some steps you can take to resolve this issue:

    1. Contact your admin and ask them to check your license and mailbox status.
    2. If your account has owned the license, please try to sign into your account in another browser such Edge to see how it goes.

    In some cases, changing a registry value has also been reported to fix the issue. For instance, changing the AmbientAuthenticationInPrivateModesEnabled value from 1 to 0 under HKEY_LOCAL_MACHINE\\ Software\\Policies\\Microsoft\\Edge was found to resolve the issue. More information, see: https://learn.microsoft.com/en-us/answers/questions/1080144/userhasnomailboxandnolicenseassignederror

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.