Add-Button greyed out in MailFrom addresses

Question

Hi,

I want to create a new MailFrom address.

I created an Email Communication Service and my domain was verified.

Now, I want to create new MailFrom addresses, but my "Add"-Button is greyed out and I don't know why.

Do you have any ideas?

Regards,

Robert

Answer 1

@Robert Hagemann Thank you for reaching out to Microsoft Q&A, apologize for any inconvenience caused on this.

Due to the recent service updates, Sender usernames cannot be enabled for Azure Managed Domains or custom domains with default sending limits which is called in the documentation here as well.

For more information, see Service limits for Azure Communication Services.

If you want to add multiple sender email address you need to raise a support ticket to upgrade your service from default limits. Once you raise a support ticket our backend team will review and update them accordingly.

Hope this helps, let me know if you have any further questions on this.