Cannot access Role and permissions page in Data Catalog solution on Microsoft Purview portal

Dung Tan Hoang Nguyen 65

Hi everyone,

I was trying to set up permission for a user to access Data Catalog in Microsoft Purview portal and got stuck with this problem. Somehow I cannot access the Roles and permissions page, even though I am using a Global Administrator user account.

User's image I have checked the documentation and found this note.

Link to the documentation: https://learn.microsoft.com/en-us/purview/data-catalog-permission User's image

The problem is that the user account I used to create the Purview resource is a guest account from a different tenant. The tenant where this Purview belongs is of my client. So I guess the tenant difference is the reason why I was blocked when access the page.

Is there any way that I can fix this problem? Thanks in advance for your help.

PRADEEPCHEEKATLA-MSFT 80,251 Reputation points Microsoft Employee

2024-05-14T04:03:55.31+00:00

@Dung Tan Hoang Nguyen - Thanks for the question and using MS Q&A platform.

Make sure to check whether you have connect to the correct account which you are global admin?

Go to accounts and check the resource links which you are connected?

Note: Admin roles give users permission to view data and complete tasks in Microsoft Purview. Give users only the access they need by assigning the least-permissive role. Learn more about role groups 

Hope this helps. Do let us know if you any further queries.
Dung Tan Hoang Nguyen 65 Reputation points

2024-05-14T04:17:53.87+00:00

@PRADEEPCHEEKATLA-MSFT Thank you for your response.

I checked and it connecting to the correct Purview resources that I created.

However for some reason, it's not showing my account information on Purview portal.

As I stated in the question, my account is a guest account in this tenant. I've been granted Global Admin role to manage it for my client.

I can still manage Roles and permission in other solution like Data Map. So I think I'm using the correct account here.
PRADEEPCHEEKATLA-MSFT 80,251 Reputation points Microsoft Employee

2024-05-14T05:36:57.7933333+00:00

@Dung Tan Hoang Nguyen - Can you please check and confirm, if you are able to access Roles and scopes in settings page?

To view Role groups in the Roles and scopes area in the Purview portal, users need to be a global administrator or need to be assigned the Role Management role (a role is assigned only to the Organization Management role group). The Role Management role allows users to view, create, and modify role groups.

The Microsoft Purview portal (preview) supports directly managing permissions for users who perform tasks within Microsoft Purview. Using the Roles and scopes area in Settings for the portal, you can manage permissions for users across your Purview data security, data governance, and risk and compliance solutions.

Hope this helps. Do let us know if you any further queries.
PRADEEPCHEEKATLA-MSFT 80,251 Reputation points Microsoft Employee

2024-05-20T05:19:56.96+00:00

@Dung Tan Hoang Nguyen - We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help.
Dung Tan Hoang Nguyen 65 Reputation points

2024-05-20T07:15:33.92+00:00

Sorry that I didn't update you on the problem.
Dung Tan Hoang Nguyen 65 Reputation points

2024-05-20T07:19:34.6933333+00:00

@PRADEEPCHEEKATLA-MSFT We managed to solve the problem by modifying my account from guest to member of my client tenant with the same domain in the principal name. Then I accessed the Roles and Permission page again and it worked this time.
PRADEEPCHEEKATLA-MSFT 80,251 Reputation points Microsoft Employee

2024-05-20T10:18:44.09+00:00

@Dung Tan Hoang Nguyen - I'm glad that you were able to resolve your issue and thank you for posting your solution so that others experiencing the same thing can easily reference this! Since the Microsoft Q&A community has a policy that "The question author cannot accept their own answer. They can only accept answers by others ", I'll repost your solution in case you'd like to accept the answer .

Accepted answer

PRADEEPCHEEKATLA-MSFT 80,251 Reputation points Microsoft Employee

2024-05-20T10:18:14.89+00:00

@Dung Tan Hoang Nguyen - I'm glad that you were able to resolve your issue and thank you for posting your solution so that others experiencing the same thing can easily reference this! Since the Microsoft Q&A community has a policy that "The question author cannot accept their own answer. They can only accept answers by others ", I'll repost your solution in case you'd like to accept the answer .

Ask: Cannot access Role and permissions page in Data Catalog solution on Microsoft Purview portal?

Solution: The issue is resolved. We managed to solve the problem by modifying my account from guest to member of my client tenant with the same domain in the principal name. Then I accessed the Roles and Permission page again and it worked this time.

If I missed anything please let me know and I'd be happy to add it to my answer, or feel free to comment below with any additional information.

If you have any other questions, please let me know. Thank you again for your time and patience throughout this issue.

Please don’t forget to Accept Answer and Yes for "was this answer helpful" wherever the information provided helps you, this can be beneficial to other community members.
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Cannot access Role and permissions page in Data Catalog solution on Microsoft Purview portal

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