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My microsoft azure account got hacked and all the admin access control is gone

Saad ateeq 0 Reputation points
2024-05-25T14:34:02.4966667+00:00

I have no access control to my subscriptions and I want to know If my organization change my account password then how do i even get my access control for the admin back ? (Only my org. can change my pass).

Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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  1. Vinodh247-1375 12,146 Reputation points
    2024-05-26T05:42:24.33+00:00

    Hi Saad ateeq,

    Thanks for reaching out to Microsoft Q&A.

    You cannot. You will have to reach out to your admin team if you feel that they have changed your account password to change them back or provide you with an explanation. There is no way you can login with a changed password.

    Please 'Upvote'(Thumbs-up) and 'Accept' as an answer if the reply was helpful. This will benefit other community members who face the same issue.

  2. Sandeep G-MSFT 15,326 Reputation points Microsoft Employee
    2024-05-27T13:00:46.7933333+00:00

    @Saad ateeq

    Thank you for posting this in Microsoft Q&A.

    There is no option for you to see if someone has changed your password without getting authenticated.

    Now, you will have to contact your tenant admin to get your password reset again, as you have mentioned you do not have any access to your subscriptions and portal.

    If you are the only global admin on the account and are blocked entirely, you can reach out to our support team. You can look into below article to get support numbers depending on your country.

    https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

    or creating a ticket through a different account:  https://learn.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide#phone-support

    Create a ticket with Microsoft support team. Give them the tenant ID which is locked out in your description. Tell them that no admin account has access anymore and your partners also have no access anymore.

    Once you create a ticket with support team you will have to work with our data protection team. You will have to first prove your identity against your tenant for security purpose. Post that this team will help you with help you in getting access to your tenant or unlock your account depending on your scenario.

    Also, for the future, you can create an emergency access account (break glass) in Azure AD. This account will help prevent being accidentally locked out of your Azure Active Directory (Azure AD) organization because you can't sign in for any reason.

    https://docs.microsoft.com/en-us/azure/active-directory/roles/security-emergency-access

    Problems with two-step verification for Azure B2C accounts - Microsoft Q&A

    Let me know if you have any further questions.

    Please "Accept the answer" if the information helped you. This will help us and others in the community as well.