How do I delete a 'microsoft' tenant if admin PW is unknown?

Question

Hi,

I can't delete the (last) tenant in a "Microsoft Entra ID free" environment. Unfortunately, the admin PW was changed in the process of getting rid of that tenant but not correctly noted down and also no recovery option was enabled.

The related tenant "Consultant" is not required anymore and can be completely deleted. No data or information needs to be recovered. But the tenant is still visible in teams as a 2nd organization. What can I do to get rid of this tenant?

Many thanks in advance.

Meikel

Answer 1

@Meikel

Thank you for posting this in Microsoft Q&A.

As I understand you want to delete remove the tenant in your Entra ID free version environment.

Admin password has been changed accidently and currently you do not remember the password.

Currently you do not have access to the tenant to remove the environment.

In this situation first you will have to gain access to your tenant by getting the global admin password reset.

If there is only one global admin account in your tenant and it is blocked entirely, you can reach out to our support team. You can look into below article to get support numbers depending on your country.

https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

or creating a ticket through a different account:  https://learn.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide#phone-support

Create a ticket with Microsoft support team. Give them the tenant ID which is locked out in your description. Tell them that no admin account has access anymore and your partners also have no access anymore.

Once you create a ticket with support team you will have to work with our data protection team. You will have to first prove your identity against your tenant for security purpose. Post that this team will help you with help you in getting access to your tenant or unlock your account depending on your scenario.

Also, for the future, you can create an emergency access account (break glass) in Azure AD. This account will help prevent being accidentally locked out of your Azure Active Directory (Azure AD) organization because you can't sign in for any reason.

https://docs.microsoft.com/en-us/azure/active-directory/roles/security-emergency-access

Problems with two-step verification for Azure B2C accounts - Microsoft Q&A

Once you have the Global Admin password reset or once you have access to the tenant you can follow below article to remove the directory.

https://learn.microsoft.com/en-us/entra/identity/users/directory-delete-howto

Let me know if you have any further questions.

Please "Accept the answer" if the information helped you. This will help us and others in the community as well.

Answer 2

Sorry for my late reply, was absent for a while
I will check the given information and update asap

Thanks

Answer 3

Turning in Circles

• Microsoft telephone support in Germany is a BOT and doesn't get it
• Access to that tenant (f8cdef31-a31e-4b4a-93e4-5f571e91255a) is not possible
• and it's only a Microsoft Entra ID Free

What I want is

• to get rid of that (test only) tenant
• my "privat" account freed-up from the tenant
• not having that dead tenant being viasable anymore in my privat teams account

Error Messesage I get, when login into the Entra ID admin portal:

Interaction_required

AADSTS16000: User account EUII Hidden} from identity provider live does not exist in tenant Microsoft Services and cannot access the application 74658136-14ec-4630-ad9b-26e160ff0fc6 (ADIbizaUX) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account. Trace ID: ec78ed04-2c95-4e07-ae2c-b35e48c78800 Correlation ID: d79a99fe-fdc4-4c79-ade5-b21ab9ccff79 Timestamp: 2024-09-25 14:48:14Z"

"clientId": "74658136-14ec-4630-ad9b-26e160ff0fc6"

But

• I can't add my MS "external" user account to the tenant
• there is no 2nd AAD user account for that test tenant