Intune Controls are taking so long to apply

Bonus12 1,116 Reputation points
2020-12-03T01:12:26.697+00:00

Hi ,

Co-management is enabled and devices are enrolled to Intune successfully and showing healthy, However when I initiate a restart action for any windows 10 machine it takes hours until I see the device is restarted. all the time showing pending

Is it normal ? how can I troubleshoot this issue ?

Microsoft Intune Configuration
Microsoft Intune Configuration
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.Configuration: The process of arranging or setting up computer systems, hardware, or software.
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Microsoft Intune Enrollment
Microsoft Intune Enrollment
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.Enrollment: The process of requesting, receiving, and installing a certificate.
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Microsoft Intune
Microsoft Intune
A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.
4,451 questions
Microsoft Configuration Manager
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  1. Crystal-MSFT 43,996 Reputation points Microsoft Vendor
    2020-12-03T07:41:01.597+00:00

    @Bonus12 , Based on my research, I find the restart action happens within 5 minutes.
    https://learn.microsoft.com/en-us/mem/intune/remote-actions/device-restart

    Then I go to my lab to do some tests:
    Test 1: Click Restart in Intune portal for PC1 which is co-management. when PC1 is not logging in with any user, the restart action was not occurred after 5 minutes or longer.

    Test 2: Login PC1, check the policy is synced successfully, then I find the restart action is received by the device and it will restart within 5 minutes.
    44389-image.png

    So for our issue, I suggest to make sure if the affected device is logging in. If it is, try to sync the policy under Settings->Accounts->Access work or school->your account->Info, choose Sync, or we can sync the device on Intune portal to see if the restart will happen in a shorter time
    https://learn.microsoft.com/en-us/mem/intune/remote-actions/device-sync

    Please try the above suggestion and if there's any update, feel free to let us know.


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  2. Bonus12 1,116 Reputation points
    2020-12-05T18:18:19.15+00:00

    Do we know if there are any logs on the client for this process ?

    I still have this problem especially if the deice is not connected via VPN or just connected to Internet?

    I assume Intune can still reboot a device that is connected to internet only , right ?