IM Contact Info Different Between Azure and Teams Admin Center

Kris Masoner 0

One of our users contact card in Teams isn't updating to her new name. In Azure, the "IM Address" property shows her SIP address just fine, but when I go to Teams admin center, her contact card isn't showing that same SIP address from Azure.

I've tried desyncing her from AD Connect and editing properties in Azure, but nothing seems to change what shows up in that contact card that everyone sees in Teams? Any help would be appreciated with this!

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Kris Masoner 0 Reputation points

2024-08-19T15:53:47.2466667+00:00

Hey Robin, I appreciate the quick response, thank you! Unfortunately that won't work, our user account is synced from our on-prem active directory, so I see this if I try to edit anything in Office 365.
Kris Masoner 0 Reputation points

2024-08-19T15:54:16.4566667+00:00
Kris Masoner 0 Reputation points

2024-08-19T15:56:22.7866667+00:00

There isn't an issue with the on-prem info either, not is there an issue with what's listed in Azure. The on-prem AD account has the correct email address for the SIP proxy address, and that info is shown correctly in Azure\Entra as well. It's only in Teams and the Teams Admin Center where this information is incorrect.
Robin Sheng-MSFT 2,575 Reputation points Microsoft Vendor

2024-08-20T01:21:08.1533333+00:00
Hi @Kris Masoner
It sounds more like you are experiencing a situation where user information is not updating in Teams. According to our official documentation:

After user attributes are updated in Microsoft Teams, users continue to see the old information in the Teams client. User attributes include information such as display name, telephone number, manager, and profile photo.

This behavior is by design.

Classic Teams has a caching scheme that's designed for capacity and performance optimization. The Teams service caches general user information for up to three days. The Teams client also caches general user information locally. Some data, such as display name and telephone number, can be cached for up to 28 days in the client. Profile photos can be cached for up to 60 days.

To clear the cache and receive updated information, sign out of Teams, and then sign back in. Or, manually clear Teams cache.

If the issue persists after manually clearing the cache, also try these steps:

Check the synchronization status of Azure AD and Teams

Make sure the synchronization status between Azure AD and Microsoft Teams is normal. You can check it by following the steps below:Sign in to the Azure AD admin center. Navigate to the "Azure AD Connect" section to see if the synchronization status is normal.

Check and update the SIP address using PowerShell

Check and update the user's SIP address using PowerShell. Here are some commonly used PowerShell commands:

# Connect to Microsoft Teams $credential = Get-Credential Connect-MicrosoftTeams -Credential $credential # Get the user's SIP address Get-CsOnlineUser -Identity "user@domain.com" | Select-Object SipAddress # Update the user's SIP address Set-CsUser -Identity "user@domain.com" -SipAddress "sip:newaddress@domain.com"

Check the policies in the Teams admin center

Make sure the relevant policies are correctly configured in the Teams admin center: Sign in to the Teams admin center. Navigate to the "Users" section, find and select the relevant user. Check the user's calling policy and other related settings to ensure that the SIP address is configured correctly.

Hopefully these steps will help you resolve your issue! Feel free to let me know if you have any more questions or need further assistance.
Kris Masoner 0 Reputation points

2024-08-27T17:12:49.54+00:00

So not sure why, but after a week her name showed up correctly? It doesn't make sense that it was an issue with the local client machine, because I cleared my own cache for Teams and didn't see her name change. Also, as I've said before, her contace info was showing up incorrectly in the Teams Admin Center as well. The Teams Admin Center is server based (I'm assuming), so it shouldn't have issues with the cache being wrong. I'm guessing it just took that long for changes to take place?
Robin Sheng-MSFT 2,575 Reputation points Microsoft Vendor

2024-08-28T06:41:56.7766667+00:00

Hi @Kris Masoner
Glad to hear the issue seems to be resolved. Information changes in Teams can take a while to implement.

If an answer has been helpful, please consider accepting the answer to help increase visibility of this question for other members of the Microsoft Q&A community. If not, please let us know what is still needed in the comments so the question can be answered. Thank you for helping to improve Microsoft Q&A!

1 answer

Robin Sheng-MSFT 2,575 Reputation points Microsoft Vendor

2024-08-16T05:51:37.79+00:00
Hi @Kris Masoner

To change what's shown on the contact card in Microsoft Teams, you need to make some settings in the Microsoft 365 admin center. Here are the steps:

Sign in to the Microsoft 365 admin center: Sign in to the Microsoft 365 admin center with an administrator account.

Navigate to user management: In the left navigation bar, select Users > Active users.

Select a user: Find and select the user whose information you want to change.

Edit user information: On the user's details page, select Manage contact information. You can edit the user's name, title, department, phone number, and more.

Save changes: When you're done editing, click Save to apply the changes.

After the changes are made, sign out of Teams and sign back in. Please note that it may take some time for the changes to take effect in all users' Teams clients.

If you don't see the option to change your personal information in the Teams admin center, sign in to the Microsoft Entra admin center and follow the steps below to modify your information.

Sign in to the Microsoft Entra admin center as at least a User Administrator.

Browse to Identity > Users > All users.

Select a user.

There are two ways to edit user profile details. Either select Edit properties from the top of the page or select Properties.

After making any changes, select the Save button. If you selected the Edit properties option:

The full list of properties appears in edit mode on the All category.

To edit properties based on the category, select a category from the top of the page.

Select the Save button at the bottom of the page to save any changes.

If you selected the Properties tab option:

The full list of properties appears for you to review.

To edit a property, select the pencil icon next to the category heading.

Select the Save button at the bottom of the page to save any changes.

If you encounter problems or have other questions, feel free to let me know. Thanks for your understanding and support.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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Robin Sheng-MSFT 2,575 Reputation points Microsoft Vendor

2024-08-19T01:38:24.78+00:00

Hi @Kris Masoner

I am checking the status of this case. Please let us know if you would like further assistance.

Meanwhile, if the reply is helpful to you, please try to mark it as an answer to help others who encounter the same issue and read this thread.

Thank you for your understanding and patience!

Robin Sheng-MSFT 2,575 Reputation points Microsoft Vendor

2024-08-22T01:47:04.92+00:00

Hi @Kris Masoner

It has been a while, how is everything going? If you have any update about this issue, please feel free to post back.
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IM Contact Info Different Between Azure and Teams Admin Center

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