Outlook links to files on server

JB306yxe 256 Reputation points

We have one workstation that is giving us some issues when we click on a link that points to a file on our server, it displays the error “Your organization’s policies are preventing us from completing this action for you.”

The link to the file works on all the other stations except for this one. We’ve had the user go over to another station and the link works fine so it’s something specific to this workstation.

The files are MS Word docs and then there is a video link that don’t work. I don’t believe any of the links work but those are the only two that I’ve tested that don’t work.

I’m guessing that the issue is in the registry but I’m not sure about that nor do I know where in the registry to go to fix this issue.

The PC is running the latest version of Windows 10 Pro and using MS Office 2016 Pro

Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
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  1. JB306yxe 256 Reputation points

    Just an update to this, I fixed the issue by deleting the Application Data folder which is folder redirected to the server. Something in that folder was causing the issue.

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  1. Jade Liang-MSFT 9,951 Reputation points Microsoft Employee

    Hi @JB306yxe ,
    Welcome to our forum and thanks for the detailed information about your issues.

    We have one workstation that is giving us some issues when we click on a link that points to a file on our server

    Considering you could open this link normally in other workstations, the issue may be more related to this workstation itself. Has this issue occurred only recently? If so, have you performed any special operations before it(such as install any programs or change any setting in workstation)?

    Based on my research, your issue may be more related to the default browser configuration, and it often caused by uninstalling Chrome or Firefox while the browser is set as default, it's suggested to first locate your .html and .htm key in register editor(HKEY_CURRENT_USER\Software\Classes.html) and check if the default value is "value not set" or "htmlfile", if it's set to other value(such as ChromeHTML or others), please try to change it to "htmlfile", and then repeat to check the value of .htm, shtml, .xht, .xhtml, .xhtm keys in register editor.(Note: Serious problems can occur if you modify the registry incorrectly. Before making changes, back up the registry to restore it in case something goes wrong.)

    If that's invalid, I'm afraid you may need to replace the corrupt key, as a workaround, it's suggested to export and import the registry key from another computer, for more information, you could refer to this official article.

    Hope your issue would be resolved soon.

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  2. JB306yxe 256 Reputation points

    Hi JadeLiang, I checked those settings and they are the same as the other workstations in the office

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