system center cervice manager 2019

Moonlight 176 Reputation points
2020-12-24T22:27:30.557+00:00

Hello

I am trying to install service manager 2019 and i have below error .

How can i rectify this issue?

An error occurred while executing a custom action:_PreRegisterExtensionsDeferred
This upgrade attempt has failed before permanent modifications were made. Upgrade has successfully rolled back to the original state of the system. Once the correction are made, you can retry upgrade for this role.

51153-scsm.jpg

Service Manager
Service Manager
A family of System Center products for managing incidents and problems.
210 questions
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Accepted answer
  1. Moonlight 176 Reputation points
    2020-12-26T16:57:23.083+00:00

    I have used SQL 2017 and it is working now with no issues.

    Many thanks


9 additional answers

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  1. Andreas Baumgarten 98,531 Reputation points MVP
    2020-12-24T22:59:53.147+00:00

    Please verify:
    The account you are using to install SCSM is local admin on the server
    The account you are using to install is sysadmin on the SQL Server

    Take a look in the Setup log for more details. Search for failed or error in the setup log.


    (If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

    Regards
    Andreas Baumgarten

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  2. Moonlight 176 Reputation points
    2020-12-24T23:52:13.183+00:00

    51193-sc1.jpg

    51194-sc2.jpg

    51195-sc3.jpg

    51196-sc4.jpg

    51197-sc5.jpg

    51198-sc6.jpg

    Please find all errors shown in my logs

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  3. Andreas Baumgarten 98,531 Reputation points MVP
    2020-12-25T00:20:16.987+00:00

    On the server please open a cmd as administrator and run LOCTR /R.
    After this is done please reboot the server and start the SCSM setup again.


    (If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

    Regards
    Andreas Baumgarten

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  4. Moonlight 176 Reputation points
    2020-12-25T10:07:59.747+00:00

    it is the same issue after running this command

    Still the same issue

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