Service Manager
A family of System Center products for managing incidents and problems.
210 questions
I have used SQL 2017 and it is working now with no issues.
Many thanks
system center cervice manager 2019
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(275.2, 57.00000000000001%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
Moonlight
176
Reputation points
Hello
I am trying to install service manager 2019 and i have below error .
How can i rectify this issue?
An error occurred while executing a custom action:_PreRegisterExtensionsDeferred
This upgrade attempt has failed before permanent modifications were made. Upgrade has successfully rolled back to the original state of the system. Once the correction are made, you can retry upgrade for this role.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 36%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
MT 1 Reputation point2022-03-31T10:23:42.033+00:00 I solved this issue by updating the SQL Server 2019 to CU15.
Check your SQL Version with following Query:
Select @@versionIf it shows 2019 RTM you can try and update to 2019 CU15
https://www.microsoft.com/en-us/download/details.aspx?id=100809
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Accepted answer
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Moonlight 176 Reputation points
2020-12-26T16:57:23.083+00:00 -
Andreas Baumgarten 96,926 Reputation points MVP2020-12-26T17:00:25.073+00:00 If the answer was helpful for you, it would be great if you mark them with "Accept as Answer". This will help others with their search for answers in Q&A.
Regards
Andreas Baumgarten
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9 additional answers
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Andreas Baumgarten 96,926 Reputation points MVP
2020-12-25T10:11:30.92+00:00 Which SQL version (the exact version with CU) are you using for SCSM 2019?
Kind regards
Andreas Baumgarten -
Moonlight 176 Reputation points
2020-12-25T11:19:28.407+00:00 I am using SQL 2019 standard edition / CU8
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Moonlight 176 Reputation points
2020-12-25T11:19:28.497+00:00 I am using SQL 2019 standard edition / CU8
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Andreas Baumgarten 96,926 Reputation points MVP
2020-12-25T12:02:25.303+00:00 Did you follow all the SQL Server requirements regarding SQL Server 2019?
https://learn.microsoft.com/en-us/system-center/scsm/system-requirements?view=sc-sm-2019#sql-server-requirementsI always used SQL Server 2017 with SCSM 2019 so far. Never had any trouble to setup SCSM 2019. Maybe it's worth a try?
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(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)
Regards
Andreas Baumgarten