Problem to login to Intune Manager

Question

Problem to login to Intune Manager

Sokoban 121

Problems signing in to your work account to https://endpoint.microsoft.com/

I have changed MobilI and now can't log in with Authenticator, The reset didn't get with Microsoft Entra ID

I have restored my working old Mobile access to login, you see my Microsoft Entra ID but shows neither number for Athetication nor One-time password code, I only see Create a password key and Configure 2-step verification.

It also doesn't show security methods like SMS, email or a security key.

I have also tried deleting the Authenticator app and reinstalling it on the old phone. with no success

I am an IT Administrator and I access the *** Email address is removed due to confidentiality *** email.

How do I solve this? want to create a case for Microsoft Service but then you have to enter the Intune Manager, which I don't do..

// Sokoban

Sokoban 121 Reputation points

2025-01-29T07:45:03.4133333+00:00

That I only got :-(

and that on my old mobile after restore ..
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This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Sikati Fotso Deker 5 Reputation points

2025-01-29T15:29:22.4566667+00:00
Check Your Internet Connection: Make sure your old mobile device is connected to the internet.

Use Recovery Options: Since you cannot see authentication methods, try to reset your password through the Microsoft account recovery process. Look for options like "Forgot Password?" on the sign-in page.

Access Microsoft Entra ID: If you can access your Microsoft Entra ID, check if you can add or update your security methods (like SMS or email) from there.

Contact IT Support: Since you are an IT Administrator, you might have access to internal support. Reach out to your organization’s IT support team for help with your account.

Create a Support Ticket: If you still need help, you can create a case with Microsoft Support. You may need to ask someone with access to Intune Manager to assist you with this.

Reinstall Authenticator: If you haven’t already, uninstall the Authenticator app again, restart your phone, and then reinstall it. Make sure to set it up correctly with your account.
Sokoban 121 Reputation points

2025-01-29T16:11:22.2433333+00:00
Thanks @Sikati Fotso Deker

Check Your Internet Connection: Make sure your old mobile device is connected to the internet. YES

Use Recovery Options: Since you cannot see authentication methods, try to reset your password through the Microsoft account recovery process. Look for options like "Forgot Password?" on the sign-in page. YES I HAVE DONE , NO SUCCES

Access Microsoft Entra ID: If you can access your Microsoft Entra ID, check if you can add or update your security methods (like SMS or email) from there. HAVE NOT SMS AND EMAIL OPTION

Contact IT Support: Since you are an IT Administrator, you might have access to internal support. Reach out to your organization’s IT support team for help with your account. I AM ONLY IT ADMINISTRATOR

Create a Support Ticket: If you still need help, you can create a case with Microsoft Support. You may need to ask someone with access to Intune Manager to assist you with this. WHERE CAN I MAKE THAT ?? HAVE NO ACCESS TO MY INTUNE MANAGER. CAN I USE ANOTHER ACCOUNT INTUNE MANAGER ?

Reinstall Authenticator: If you haven’t already, uninstall the Authenticator app again, restart your phone, and then reinstall it. Make sure to set it up correctly with your account. NOT WORKING - SAME RESULTS

:-)
hussein ayman 0 Reputation points

2025-01-30T18:35:50.78+00:00

@Crystal-MSFT I have the same problem but for another account that I can't sign because I need the code from authenticator which I can't access to get the code
Crystal-MSFT 53,981 Reputation points Microsoft External Staff

2025-01-31T02:43:50.43+00:00

@hussein ayman, If the account is Microsoft365 Work/School account and if it is an end user or if you are admin but other user has admin rights, You can ask your admin to reset your authentication method. They can do this by following the "Manage user authentication options" guide.

https://learn.microsoft.com/en-us/entra/identity/authentication/howto-mfa-userdevicesettings

Accepted answer

3 additional answers

Your answer

Sokoban 121 Reputation points

2025-01-29T07:45:03.4133333+00:00

That I only got :-(

and that on my old mobile after restore ..
Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Sikati Fotso Deker 5 Reputation points

2025-01-29T15:29:22.4566667+00:00

Check Your Internet Connection: Make sure your old mobile device is connected to the internet.

Use Recovery Options: Since you cannot see authentication methods, try to reset your password through the Microsoft account recovery process. Look for options like "Forgot Password?" on the sign-in page.

Access Microsoft Entra ID: If you can access your Microsoft Entra ID, check if you can add or update your security methods (like SMS or email) from there.

Contact IT Support: Since you are an IT Administrator, you might have access to internal support. Reach out to your organization’s IT support team for help with your account.

Create a Support Ticket: If you still need help, you can create a case with Microsoft Support. You may need to ask someone with access to Intune Manager to assist you with this.

Reinstall Authenticator: If you haven’t already, uninstall the Authenticator app again, restart your phone, and then reinstall it. Make sure to set it up correctly with your account.
Sokoban 121 Reputation points

2025-01-29T16:11:22.2433333+00:00

Thanks @Sikati Fotso Deker

Check Your Internet Connection: Make sure your old mobile device is connected to the internet. YES

Use Recovery Options: Since you cannot see authentication methods, try to reset your password through the Microsoft account recovery process. Look for options like "Forgot Password?" on the sign-in page. YES I HAVE DONE , NO SUCCES

Access Microsoft Entra ID: If you can access your Microsoft Entra ID, check if you can add or update your security methods (like SMS or email) from there. HAVE NOT SMS AND EMAIL OPTION

Contact IT Support: Since you are an IT Administrator, you might have access to internal support. Reach out to your organization’s IT support team for help with your account. I AM ONLY IT ADMINISTRATOR

Create a Support Ticket: If you still need help, you can create a case with Microsoft Support. You may need to ask someone with access to Intune Manager to assist you with this. WHERE CAN I MAKE THAT ?? HAVE NO ACCESS TO MY INTUNE MANAGER. CAN I USE ANOTHER ACCOUNT INTUNE MANAGER ?

Reinstall Authenticator: If you haven’t already, uninstall the Authenticator app again, restart your phone, and then reinstall it. Make sure to set it up correctly with your account. NOT WORKING - SAME RESULTS

:-)
hussein ayman 0 Reputation points

2025-01-30T18:35:50.78+00:00

@Crystal-MSFT I have the same problem but for another account that I can't sign because I need the code from authenticator which I can't access to get the code
Crystal-MSFT 53,981 Reputation points Microsoft External Staff

2025-01-31T02:43:50.43+00:00

@hussein ayman, If the account is Microsoft365 Work/School account and if it is an end user or if you are admin but other user has admin rights, You can ask your admin to reset your authentication method. They can do this by following the "Manage user authentication options" guide.

https://learn.microsoft.com/en-us/entra/identity/authentication/howto-mfa-userdevicesettings

Answer 1

@Sokoban. Thanks for your update. I am glad it can work now. To help others who have the same issue, please let me write a summary:

Issue:

Problems signing in to work account to https://endpoint.microsoft.com/ after changing mobile Phone. The Authenticator authentication can't work even after restoring the old mobile phone

Resolution:

User's image

Thanks for your time and have a nice day!

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Answer 2

Crystal-MSFT 53,981 Microsoft External Staff

@Sokoban, Thanks for posting in Q&A. From your description, it seems you are unable to login Intune portal due to MFA authentication. The authenticator is not working.

Based as I know, the following page can set sign in method. You can click to see if it can access. If yes, you can remove the previous authenticator method and re-add it to configure authenticator on the other device to access our Intune portal. For the new URL, it is the one Pavel mentioned.

https://mysignins.microsoft.com/security-info

Please try the above suggestion and if there's any update, feel free to let us know.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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Sokoban 121 Reputation points

2025-01-29T07:48:10.94+00:00

No its not working .. See below ..
Crystal-MSFT 53,981 Reputation points Microsoft External Staff

2025-01-29T07:52:49.4133333+00:00

@Sokoban, How about you choose "Use a verification code" to send the code verify? Can we log into the website?
Sokoban 121 Reputation points

2025-01-29T08:04:30.1233333+00:00

See below , it no verify code
Crystal-MSFT 53,981 Reputation points Microsoft External Staff

2025-01-29T09:20:49.42+00:00

@Sokoban, Based as I know, the verify code will be sent as a SMS text to your Phone number.
Sokoban 121 Reputation points

2025-01-29T09:36:41.66+00:00

@Crystal-MSFT I dont have that option :-(
Crystal-MSFT 53,981 Reputation points Microsoft External Staff

2025-01-29T09:46:46.1066667+00:00

@Sokoban, It seems verify code can't work. You can see if there's any other admin in your organization can access. If yes, you can open case with Microsoft Entra ID to get help.

https://learn.microsoft.com/en-us/entra/fundamentals/how-to-get-support#open-a-support-request

Answer 3

Pavel yannara Mirochnitchenko 13,331 MVP

Have you tried https://intune.microsoft.com which is the recent adress for Intune.

Sokoban 121 Reputation points

2025-01-29T07:34:08.49+00:00

Hi , thanks for your answer :-)

Yes, I have .. The problem is login ..
Sokoban 121 Reputation points

2025-01-29T07:47:23.9833333+00:00

Thanks for your anser , yes I have tried

Answer 4

Sokoban 121

I can access to https://myaccount.microsoft.com/ with my xxxx.xxx.org and update my security info and could add the Microsoft Authentication :-)

Thank you to all Involved ...

Sokoban

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Problem to login to Intune Manager

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