Azure
A cloud computing platform and infrastructure for building, deploying and managing applications and services through a worldwide network of Microsoft-managed datacenters.
1,408 questions
How to create a support Request with the support plan "Developer"
Tobias Brüschke
0
Reputation points
Main questions: How to open a support request without be blocked by the system? How can I see my burned costs with an azure sponsorship subscription?
Explanation:
The company have a Microsoft Azure Sponsorship. It is used for the investigation target to find out what are the involved costs in the future.
It was or it is not possible to check the burned costs ... maybe because it is a sponsorship ... so far no problem ... there is a support plan "Developer" included. This gave me only wrong answers and blocked me from creating a support request.
Please explain what kind of Help + Support Plan is "Developer". Is a human team behind? How to reach them? Creating a support request is with this question blocked. It is not possible to come to the button "Create". I know it exist I saw this outside of azure but here maybe it is the wrong support plan.
Azure
{count} votes
-
Prrudram-MSFT 28,201 Reputation points Moderator2025-03-15T14:24:51.34+00:00 Hello @Tobias Brüschke
Thank you for the feedback. I am from azure community support team that is addressing the technical issues for developer support plan customers on Microsoft Q&A.
The Microsoft Azure Developer Support Plan is designed to offer to customers using Azure in non-production environments, such as for trial and evaluation purposes over Microsoft Q&A. For details please refer to https://learn.microsoft.com/en-us/azure/azure-portal/supportability/priority-community-support
Here are some key features of this plan:
- Cost: It is the lowest-priced technical support option, costing around $29 per month.
- Faster Responses: Get responses within eight business hours, improving response efficiency.
- Support Scope: It provides reactive technical support
- Severity Level: The maximum severity level for issues is "C" (minimal business impact).
- Support Channels: You can submit support issues online 24/7
Regarding your specific questions:
- Human Team: Yes, there is a human team behind the Developer Support Plan. You get business hours access to support engineers via prioritized responses on Microsoft Q&A.
- Creating a Support Request:
Can I still create a support ticket for non-technical issues? Customers with an Azure Developer Support Plan can still create tickets for non-technical issues, including:- Billing & Subscription Issues
- Quota Increases
- Service Limit Adjustments
For Billing and subscription related issues, you can follow these steps and create a support request.
1.Go to Azure Portal -> Click on help+support -> create a support request
In the Support+troubleshooting pane on the right, type 'Billing' in the text box -> Select Billing and click on Next.
2.Select the subscription and click on Next. You will see some suggestions to resolve your issue. If none of those apply, please see the steps below.
3.Scroll down the suggestions and you will see an option to Contact support -> create a support request.
4.Select Billing and provide the details requested.
5.If you see the solutions again, click on 'return to support request'.
6.Click on 'Next' and then you will be able to create the billing support ticket.
Let me know if you have any questions or still facing issues creating a billing support request and I can help.
Additionally, for usage track down on azure sponsorship subscription you can refer to https://learn.microsoft.com/en-us/microsoft-for-startups/azure-usage#track-credit-usage
Let me know more details about your subscription via private message for faster resolution to your query.
Sign in to comment
Sign in to answer