How can I access the Granted credits?

Question

The credits were redeemed in the founders hub portal, but they weren't reflected in the azure portal.
When I searched around a bit deeper I found a button to saying "Visit redemption site" under the "benefits > azure" but there I was asked to fill in my credit card details. Even though my azure portal has credit card details. Finally, when i add the details I was still going back to the initial **redemption site.

Can anyone help me with this??**

Answer 1

Hi Aditya patil,

If your redeemed credits in the Founders Hub portal are not appearing in the Azure portal, or if you receive an error message such as "This account does not have an active Sponsorship," please ensure that you are logged in with the correct registered Azure sponsorship account.

You may refer to the official documentation for guidance on tracking credit usage. If the issue persists despite providing your credit card details, it may be necessary to escalate the matter for further assistance.

Only account owners have access to the Azure Sponsorship Portal, so make sure you are signed in with the registered Azure sponsorship account when reviewing or attempting to view your credits in the Founders Hub. If you are still unable to see the updated balance, this could be due to a synchronization issue within the Founders Hub portal.

Please refer to the following doc, Azure Activation FAQs

If the issue persists, we recommend reaching out to Microsoft support for further assistance Submit Support Request.

Please reach out to us if you have any other queries.

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