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"I have a $1k credit from Microsoft for Startups. I clicked the 'Redeem' option, but I don’t see it in my Azure subscription. I’m unable to contact Azure support and keep going in circles. Does anyone know how to visualize the credits in my main Azure account? I can see the credit in Azure Sponsorships and Microsoft for Startups, but not in my main Azure account. Any thoughts on this?"
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If your redeemed credits in the Founders Hub portal are not appearing in the Azure portal, or if you receive an error message such as "This account does not have an active Sponsorship," please ensure that you are logged in with the correct registered Azure sponsorship account.
Only account owners have access to the Azure Sponsorship Portal, so make sure you are signed in with the registered Azure sponsorship account when reviewing or attempting to view your credits in the Founders Hub. If you are still unable to see the updated balance, this could be due to a synchronization issue within the Founders Hub portal.
Please refer to the following doc, Azure Activation FAQs
If the issue persists, we recommend reaching out to Microsoft support for further assistance Submit Support Request.
Please reach out to us if you have any other queries.
If the information is helpful, please Accept Answer & Upvote so that it would be helpful to other community members.
I'm logged in to the correct account, but I still don't see it. It might be due to a synchronization issue. I've already sent a ticket, but I haven't received a response yet.
Please be assured that our support team is dedicated to resolving your issue. Typically, support tickets are resolved within 2 to 3 business days. We appreciate your patience and understanding during this time.