Account hacked unable to recover

Question

Hi everyone,

Half a year to a year ago my main email got hacked. I've filled in the recovery form multiple times without any success. Most of my important stuff linked to the email have been able to be saved luckily.

Is there anyway to escalate? The forms seems to be scanned by AI. If I were to be able to communicate with an actual person I'd be able to provide way more information. An example would be payment information. The form requests credit card info meanwhile over in The Netherlands we don't really use that form of payment so I can't actually provide the information it requests.

Thanks for the answers you may provide

Answer 1

Hi @thijs p

Welcome to our forum!

It seems your case is more related to Microsoft Authentication, please kindly understand that the Outlook tag here we mainly focus on general issues about Outlook desktop client. It's suggested that you could post your case in dedicated tag for Microsoft Authenticator for more professional advice: Microsoft Authenticator - Microsoft Q&A.

In addition, you may reach out Customer service phone numbers - Microsoft Support to get some more direct assistance.

Thanks for your support and understanding.

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