I am asked to Complete a purchase by Microsoft

Question

Hi all,

I am at a complete loss here. I recently got a mail from Microsoft informing me I need to make a purchase by June 26 to keep my account active. This was sent to my personal private Outlook mail - I have no - to my knowledge - any business associations from this Outlook mail. I also have a paid OneDrive account associated with the same mail.

Further it stated: "You are receiving this email because your associated Microsoft Entra ID tenant (tenant ID XXXXXXXXXXX [confidential]) has been inactive for more than 200 days. Required action: To continue using your tenant, make a purchase before June 26, 2025. If you don’t make a purchase before this date, your next purchase with Microsoft will require a new Microsoft Entra ID tenant to continue using Microsoft services."

Now, I have no clue as to what a Tenant is. Every time I try to follow the links I end up at a place where it says Sign-in failed. I have tried to access the Azure Portal also but with the same result.

I cannot place a support ticket as I cannot access the sight - I end up in the same place "Sign-In failed".

I have tried to chat with MS Support but they only refer me to Azure suppport and then I am back again with Sig-in failed. I have tried to call them but of course the numbers provided by Microsoft do not work.

I am just anxious not to lose my mail and OneDrive account - the rest I do not really care but want to understand. Can you guys help me understand what's going on?

Answer 1

Hello @Andreas Dammert

The email you received from Microsoft indicates that your Microsoft Entra ID tenant has been inactive for over 200 days. This is a reminder to take action regarding your tenant's inactivity.

To avoid any service disruptions, it's recommended that you make a purchase or renew your existing subscriptions before the deadline of June 26, 2025. This will ensure that your tenant remains active.

For clarification regarding the Entra ID tenant, a Microsoft Entra tenant provides identity and access management (IAM) capabilities for the applications and resources used by your organization. An identity represents a directory object that can be authenticated and authorized to access resources. These identity objects include human identities (such as students and teachers) as well as non-human identities like classroom and student devices, applications, and service principals.

The Microsoft Entra tenant serves as an identity security boundary under the control of your organization’s IT department. Within this boundary, the administration of objects (such as user objects) and the configuration of tenant-wide settings are managed by your IT administrators.

If you're already using services like Microsoft 365, Office 365, Azure, or Dynamics CRM Online, your tenant is automatically a Microsoft Entra tenant. You can start managing access to your integrated cloud apps right away. For additional information refer these documents:

https://learn.microsoft.com/en-us/entra/fundamentals/whatis https://learn.microsoft.com/en-us/microsoft-365/education/deploy/intro-azure-active-directory#what-is-a-microsoft-entra-tenant

Refer Similar Q&A Post: https://learn.microsoft.com/en-us/answers/questions/2118130/action-required-make-a-purchase-by-december-19-202

Please note that this email does not affect your data or accounts.

I hope this clarifies things.

Answer 2

Your personal Outlook, Mail and OneDrive accounts are not impacted by Entra tenants. If you have never logged into Azure Portal and set up a tenant then let it expire. It is hard to say whether it is a phishing attempt or legitimate. If you've never set up an Azure account then it is probably phishing. If you do have an Azure account then log into the Azure Portal and see if your tenant shows up. Never click links provided in emails.