Teams loading loop

Question

My Teams refuses to load whether it's my own account or accessing a link shared by someone else.

I tried uninstalling and reinstalling the app, but all I get is a never-ending blue spinning wheel on the sign-in page.

Need the advice

Answer 1

Hi Nynorsk 

Thank you for reaching out to the Microsoft Q&A Forum, and I apologize for the inconvenience you're experiencing. 

Based on your description, I understand that you're facing an issue where Microsoft Teams refuses to load, even though there are no problems with your network connection. I believe the following information may help you:

1. Using web version temporarily 

While the issue is pending, we recommend that you temporarily use the Teams web version to avoid work interruptions  

1. Clear Teams Cache a Resetting the apps 

You can try to clear Teams cache (both new and classic version) by following the instruction in this article:  Clear the Teams client cache - Microsoft Teams | Microsoft Learn 

If the issue still persists after this period and after trying the above steps, please let us know. 

Hope you will solve the problem soon 

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".    

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.