PowerPoint Thumbnails Not Displaying in SharePoint Embedded while viewing PowerPoint file while showing in edit mode

Question

We have integrated SharePoint Embedded for viewing, editing, and co-authoring Office files using the Microsoft Graph API. However, we have noticed that PowerPoint documents stored in SharePoint Embedded do not display thumbnails when viewed, although thumbnails appear correctly during editing.

Is this a known limitation of SharePoint Embedded, or is there a configuration setting that can enable thumbnail display while viewing?

Kindly advise.

Answer 1

Hi @S.P Singh, 

Thank you for posting your question in the Microsoft Q&A forum.   

Based on your inquiry, we understand that you are looking into configuring thumbnails for PowerPoint via SharePoint Embedded in View mode. We would be glad to assist you with this process. 

Here are a few suggestions that may help resolve the issue:   

• Try both the app and the website: Sometimes, the issue might be specific to one platform, so you can try on both platform. 
• You can try to follow these steps to configure it: You can refer to the Microsoft Support article on how to add or change a video thumbnail in SharePoint. Add or change a video thumbnail in SharePoint - Microsoft Support 

If the above methods don’t work, I suggest you raise a support ticket from the Microsoft 365 admin center, where the related team can perform a remote session to investigate the situation, verify the backend configurations, and run any necessary synchronization tools to resolve the problem. As forum moderators, we don’t have access to the detailed system needed to troubleshoot this effectively due to privacy and security constraints. This will ensure you get the necessary assistance to resolve the issue effectively Get support - Microsoft 365 admin | Microsoft Learn.  

 

We hope this information is helpful and appreciate your understanding.  

Please let me know if you need further assistance, please let us know.   

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