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I need to add additional mailfrom addresses but the option is greyed out.
Please reply also to ******@quanture.com
Thanks
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 77%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
Hello @Luca Chichiarelli ,
You need to send unspecified number of emails from ******@yourdomain.com and then request increase quota using support request.
ACS & ECS is currently undergoing very recent changes and the documentation is being updated.
Your ECS resource is on "Mercury" Throttling Tier/Default Tier, in said tier, now you won't be able to do the following:
Enable engagement tracking: How to configure user engagement tracking to an email domain with Azure Communication Service resource. - An Azure Communication Services quick start guide | Microsoft Learn
Add new MailFrom (sender usernames) to any domain (managed or custom), this includes Azure portal, API, CLI. If the ACS/ECS resource on the default sending limits, you can’t create new SenderUsername/MailFrom and the default sender email will be (DoNotReply@{your domain}) until the ACS/ECS on higher limit: How to add custom verified domains to Email Communication Service - An Azure Communication Services quick start guide | Microsoft Learn
The custom domain documentation is still in development, and will soon be updated.
If you'd like to add mailfrom addresses/sender usernames, you now need to upgrade your sending limits/tier. This process does not hold any costs. To increase your limits, you should start using your domain and generate some email traffic from said domain/resource, then update us by opening a support ticket with the following route "Azure/Communication Services/Assistance with Email Services/Quota Increase".
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Hi Luca Chichiarelli ,
Just checking back if the responses provided was helpful, if you have any questions or concerns please, feel free to post back.
Thanks
Hi you wont be able to additional MailFrom addresses if you are using the default limits.
You would need to open a ticket to raise those limits.
Hi Luca,
In order to be able to Add custom Mail From addresses for your custom domain you must first increase your sending limits. To do this you must meet requirements (see article in step#8 below) and submit support request.
Screenshot of prerequisites for adding multiple from addresses:
Below are my instructions for submitting support request to have your sending limit increased. Please give them a try and if you have an issue let me know at which step and post screenshot in comment.
Please carefully follow instructions below to create a new Service and subscription limits (quotas) request to increase quota for Azure Communication Services.
1. Navigate to this link to start the process:
https://portal.azure.com/#view/Microsoft_Azure_Support/HelpAndSupportBlade/~/overview
2. Click Create a support request button at top
3. If you see Support AI Assistant as shown below, click Switch to old experience button on right. Otherwise, proceed to step #4
4. Enter quota in the box and click Go
5. Select Others / Service and subscription limits (quotas) and click Next
6. Click Create a support requestbutton, as shown
7. Select Issue type: Service and subscription limits (quotas), Subscription: <subscription that needs quota increase>, Quota type: Other Requests, click Next
8. Open Notepad (or other text editor). Navigate to Email quota increase article, click Copy button in upper right to copy text, and Paste it into Notepad. Add your company info to the file and answer all questions, then save to a .txt file on your computer.
9. On Additional details tab. Enter description for your request, click folder icon next to File upload box, and select .txt file you created in step#8.
10. Finish filling out Additional details tab, click Next, review and click Create. You should receive an automated email within a few minutes.
Please click Accept Answer and upvote if the above was helpful.
Thanks.
-TP
Hi Luca Chichiarelli ,
Just checking back if the above responses was helpful, and if you are able to submit the ticket using steps mentioned above. if you have any questions or concerns please, feel free to post back.
Thanks