[BUG] No longer possible to invoke compose extensions for apps in bot conversation[

Question

[BUG] No longer possible to invoke compose extensions for apps in bot conversation[

Evan Ticehurst 0

Hi,

As of a recent MS teams update, it appears that it's not longer possible to invoke apps compose extension from the "plus" icon. This was possible until recently, and it breaks the existing workflow that a lot of our customers use (receiving inbound messages and sending from bot chat)

The apps are still show in channels/teams correctly.

After checking with the Teams Review/Submission team, they requested we post the issue here.

Bot Chat

Team Chat

Screen Shot 2025-06-18 at 16.33.34@2x

Nivedipa-MSFT 3,646 Reputation points Microsoft External Staff Moderator

2025-06-18T09:09:26.0733333+00:00

Thanks for bringing this issue to our attention. We will check and update you soon.

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Nivedipa-MSFT 3,646 Reputation points Microsoft External Staff Moderator

2025-06-18T09:09:26.0733333+00:00

Thanks for bringing this issue to our attention. We will check and update you soon.

Answer 1

Jack-Bu 2,220 Microsoft External Staff Moderator

Hi Evan Ticehurst

Thanks for reaching out to the Microsoft Q&A forum.

I understand how frustrating it can be when your usual workflow, such as the touchSMS integration within Microsoft Teams, isn't functioning as expected. Let's work together to resolve this.

According to the touchSMS support documentation Microsoft Teams – Support | touchSMS, after successfully registering your touchSMS account, it's essential to add touchSMS as a tab within your Teams channel to send and receive SMS messages. Additionally, before sending SMS from the chat thread of any collaborative team, ensure that you've enabled the touchSMS tab in that area. This step is crucial, as it allows you to manage inbound and outbound message in Teams chat.

If you wish to connect the touchSMS app for multiple Teams profiles using one touchSMS account, you should repeat the configuration process for each Teams profile.

I recommend revisiting the touchSMS documentation to double-check your configuration between touchSMS and Microsoft Teams. This step should assist in pinpointing any inconsistencies and restoring your workflow to its optimal performance.

***Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link

If you encounter any issues or have further questions, please don't hesitate to reply to my answer with any updates.

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Evan Ticehurst 0 Reputation points

2025-06-19T02:25:58.6733333+00:00

Hi Jack,

I am an employee of touchSMS. What we have an issue with is not the channel workflow, that works fine. The issue is the ability to use apps was removed from bot conversations channels (assuming by accident).
Vergil-V 160 Reputation points Microsoft External Staff Moderator

2025-06-20T12:53:14.2966667+00:00

Hi Evan Ticehurst

Thank you for taking the time to follow up. I really appreciate the additional information you provided.

As a forum moderator, I’d like to share what I was able to test within our limited environment. Currently, our testing environment only allows for end-user level access. I attempted to register a TouchSMS account to explore further, but the process failed due to an incomplete phone number verification — the code wasn’t successfully delivered.

That said, I was still able to test some basic functionality between TouchSMS and Microsoft Teams. From the end-user interface on my side, it appears very similar to the screenshot you previously shared.

I also noticed that the "View prompts" option correctly provides the available commands, which is a good sign that the integration is partially working.

However, due to the limitations of my environment, I wasn't able to proceed with more advanced testing. As someone with access to internal resources at TouchSMS, you might be in a good position to explore additional commands once the integration is successfully connected in Teams. It could help uncover more functionality or insights that aren’t available in the standard testing environment.

If the issue still persists after that, I recommend considering the following options to receive more specialized assistance:
1. Submit a Service Request: The Global Admin should create a service request with Microsoft support to get advanced technical assistance and diagnostics. For detailed instructions on how to get support, please refer to Get support - Microsoft 365 admin | Microsoft Learn.

2. Find Your Microsoft 365 Admin: If you’re unsure who the Global Admin is within your organization, you can find guidance on locating them here: How do I find my Microsoft 365 admin? - Microsoft Support

3. Call Microsoft Support: For additional assistance, use this link to find the appropriate contact number: Customer service phone numbers - Microsoft Support

4. Contact a Reseller (if applicable): If your Office 365 subscriptions are managed through a federated partner or reseller and the Global Admin cannot open a service request, they should contact the reseller’s support provider. The reseller can assist with initiating the request and coordinating with the Office 365 support team.

I hope this information proves helpful, and I sincerely appreciate your efforts in investigating the issue. Thank you for your understanding and cooperation!
Vergil-V 160 Reputation points Microsoft External Staff Moderator

2025-06-23T07:29:57.0266667+00:00

Hi Evan Ticehurst
I hope you're having a great day!

I wanted to check in on the issue of apps being removed from bot conversation channels.

I’d appreciate any updates you can provide after reviewing my previous response. Please let me know if there’s anything further I can do to assist.
Vergil-V 160 Reputation points Microsoft External Staff Moderator

2025-06-25T09:48:19.1733333+00:00

Hi Evan Ticehurst
I hope you're doing well.
Just checking in to see if there have been any updates regarding the issue with apps being removed from bot conversation channels. If the issue has been resolved, marking any helpful replies as solutions can make it easier for others in the community to find relevant guidance.
Thank you for your time.

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[BUG] No longer possible to invoke compose extensions for apps in bot conversation[

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