FsLogix - Unclean logoff causing locked files until server reboot

Much R 71

Problem is described by M4deman under unclean-logoff-causing-locked-files-until-server-reboot

It seems to have something to do with the 2009 version.
The latest version of FSLogix is installed whats-new

Description

After a user logoff, the "System" Process (PID 4) locks the following folders:

C:\Users\local_username\AppData\Local\Microsoft\Credentials
C:\Users\local_username\AppData\Roaming\Microsoft\Credentials

The user is completely logged of, according to Task Manager.

In the FSLogix Profile Log file I can see the following:

[07:53:55.601][tid:00000c90.0000ce44][ERROR:00000020] Delete profile failed for sid S-1-5-21-3364776539-3721753400-1968955100-1179, Cleaning up manually. (Der Prozess kann nicht auf die Datei zugreifen, da sie von einem anderen Prozess verwendet wird.)
The last sentence means that the process cannot access the file, because another process already uses it.

Also the whole "local_username" folder cannot be deleted:

[08:23:15.479][tid:00000c90.0000bcc4][WARN: 00000005] Failed to delete C:\Users\local_usename (Access is denied)
Access Denied

Does someone have any info on this behaviour?

Karlie Weng 15,361 Reputation points Microsoft Vendor

2021-01-14T03:03:58.32+00:00

Hello @Much R

Did you check affected user has full control and Owner over their FSLogix Folder and the VHDX files ?

Thanks
Karlie
Much R 71 Reputation points

2021-02-02T08:02:21.997+00:00

Hello,

Where is my answer from yesterday?
Why was this deleted?

How can I open a ticket at Microsoft now?

Thank you
Karlie Weng 15,361 Reputation points Microsoft Vendor

2021-02-02T08:16:39.607+00:00

Hello @Much R

sorry I was going to delete my comment as it wasn't helpful, and your comment is below mine, so it seems they were deleted together. I want to restore but it doesn't has this option.

FSLogix is supported for use with versions of Windows and Office that are still included in the Microsoft Support Lifecycle.

How to open a FSLogix Support Request
https://social.msdn.microsoft.com/Forums/en-US/14ea5f6f-760b-4ad2-83cf-23c3cbc1bcc4/how-to-open-a-fslogix-support-request?forum=FSLogix

Best regards
Karlie
Germain 11 Reputation points

2021-02-19T11:44:10.117+00:00

We are currently experiencing the same issue. The user VHDX is locked by system and can only be unlocked by rebooting the server.
Has Microsoft acknowledged this issue?

Currently using: 2.9.7654.46150
Bracko Ewald 21 Reputation points

2021-02-19T12:10:09.137+00:00

Did you activate the registry value HKEY_LOCAL_MACHINE\SOFTWARE\FSLogix\Apps\CleanupInvalidSessions (REG_DWORD, 0x1)?
Do you use Cloud Cache or not?

Also, maybe you can check with the frx command line tool if there are still some redirects pointing to the use VHDX file. You can then use that tool to delete them manually and detach the VHDX files afterwards using diskpart.
Marius Neuhaus 1 Reputation point

2021-03-09T10:31:38.737+00:00

Hello,

we have the same problem.
We use on-premise terminalserver.:
Windows Server 2019
Citrix 1912 CU2 LTSR
FSLogix 2.9.7621.30127

I've tried the CleanupInvalidSessions RegKey, but it doesn't effect.
We don't use Cloud Cache.
FSLogix Configuration only local and not per gpo.
The frx command line tool dont show redirects pointing to the use VHDX file.
Permission are set correct. Users work correctly with the containers.
Luckily the problem occurs only randomly and not at every logoff.

In the FSLogix Configuration we include the group domain-users and exclude the domain-administrators.
Could it be a Problem?

Best Regards,
Marius
itsupport 1 Reputation point

2021-05-26T12:40:37.147+00:00

When this happens are you left with multiple <USERNAME>.original folders? I've seen it go as high as <USERNAME>.original11 before I just manually delete all the folders.
Guido Racamato 26 Reputation points

2021-09-28T17:39:34.337+00:00

Hello Everyone, For the Group Policy Access Denied, once you get an affected user, could you please modify the following registry? There's no reboot required.

HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileService\References\<SID affected user>
REG_BINARY: RefCount
Value: 0
Jon McLeod 1 Reputation point

2021-11-19T14:56:08.267+00:00

This is the answer. Thank you.
Farooq 5 Reputation points

2024-02-14T12:02:36.9533333+00:00

We are having the same issue. We have an RDS environment and time to time users get logged in with Temporary profile, when I check the FSlogix logs I am seeing the following error - Failed to open virtual disk: \server\Profiles\S-1-5-21-26711-2174_user\Profile_user.vhd (The process cannot access the file because it is being used by another process.)
What we done to try resolve this or at least try find the cause and reduce downtime is, we have removed AV from all RDS host, we have created a script which logs out all users at midnight but issue is still occurring. We have a case opened with Microsoft but unfortunately there has been no resolution. Another issue we had is where users could not sign into their Outlook, teams, Office profile on the host. Has anyone else experiencing this issue and has anyone managed to resolve this? Any help or suggestion would be much appreciated.

106 answers

Dlo 91 Reputation points

2021-02-22T12:19:10.55+00:00

So since the latest update our issue has changed some.
In our Citrix environment the VHD's are at least getting disconnected now but we have hung sessions randomly in the background (They are linked to a user but they are at least logged off enough to disconnect the VHD and Citrix doesn't see them but windows does.) and local files and stuff isn't being cleaned up.
We still have profile reg keys on the servers in the fslogix registry section and users local user folders aren't getting cleaned up either now.
Support said this wasn't as FSLogix issue at first but once I showed them all this stuff they are not looking into it again.
This issue snowballs issues on our servers and we sadly cant reboot things nightly as a fix.
Hopefully they figure this out soon.
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Richard 1 Reputation point

2021-02-25T07:10:33.663+00:00

Hi,

Same issue for us.

FSLogix 2.9.7654.46150
Windows Server 2019 (last update)

We need a fix !!
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Adam Gemberling 1 Reputation point

2021-02-26T16:51:24.377+00:00

Seeing this exact same issue on a Windows 10 Enterprise for Virtual Desktops, version 2.9.7654.46150.
Will try out cleanupinvalidsessions (not on cloud cache) and will give notice on any improvement
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SomeLameSysAdmin 1 Reputation point

2021-03-05T14:34:49.9+00:00

Were are seeing this with server 2016 RDS on-prem, 100% Microsoft, FSLogix v2.9.7349.30108 using profile containers. User sessions will not log off and only recourse is a server reboot. Randomly occurs.
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Much R 71 Reputation points

2021-03-10T16:24:31.327+00:00

Hi,

check out the last post on this website.
how-to-resolve-error-group-policy-client-service-failed-the-logon-access-denied-in-citrix-and-fslogix-environments

It's a bug.

I think it's strange that Microsoft just doesn't take these posts seriously.

Regards
Michael
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FsLogix - Unclean logoff causing locked files until server reboot

106 answers