Edge "Not Responding" for basic actions while using browser

Question

Edge installed an update around mid-January 2021 and ever since then when I perform normal actions on webpages the browser freezes and displays "Not Responding" in a banner at the top of the screen.  After a minute or two, the banner clears and I can resume using Edge.

I might understand if that message displayed when going to an unusual webpage, but this is happening when I send an email when logged into Yahoo, Hotmail or other sites.  Why would Edge freeze when sending some type of webmail?  This is only one example of when the issue occurs.

I have checked my cache and also regularly run Disk Cleanup to removed temporary files, so that's not the cause.

Has anyone else experienced similar issues with Edge "Not Responding" for simple actions?

Answer 1

Good Day TF,

My name is Carlo, I'm an Independent Advisor and community member like you.
I am also using Windows 10 pc. Let us work together to sort this out.

Here's the steps you can try.

Reset the Edge
-Open Edge and click the 3 dots at the upper right side of your screen.
-Go to Settings
-Look for Reset Settings
-Click Restore settings to their default values.
(This will reset your startup page, new tab page, search engine, and pinned tabs. It will also disable all extensions and clear temporary data like cookies. Your favorites, history and saved passwords will not be cleared.)

Once done proceed with these steps.

-Open Edge and click the 3 dots at the upper right side of your screen.
-Go to Settings
-Click on System
-Look for "Use Hardware Acceleration when available" and turn it OFF
-Click "Open your computer Proxy Settings"
-Turn OFF "Automatically Detect Settings"

Restart your computer and observe the Edge.

If issue persists, you can re-install the Edge browser using the link below.

Download this version 88.0.705.74

https://www.microsoft.com/en-us/edge/business/d...

I hope the information above helps. Please let me know how it goes.
Have a wonderful day ahead and stay safe.

Sincerely,
Carlo T.

Thank you Carlo. Since your suggestion seemed to be a good first step, I followed your recommendations. I ensured to clear the cache, as well, and also performed a Disk Cleanup prior to restarting the computer.

I will let you and the other very helpful contributors know if the situation has improved over the next couple days, and if not, how other recommended steps have worked.

Answer 2

Two settings to check, the one in Windows and the other in Edge. Please restart the browser, then do these two checks. If you make a change to the setting, restart the browser again and test.

• Windows Start > Settings > Network & Internet > Proxy. Unless you're using a proxy server, there should be no entries on this page. Make sure that the three sliders are Off.
• Edge ⋯ (Settings and more) > Settings > Privacy, search and services > Security | Use secure DNS to specify how to lookup the network address for websites. If this is On, turn it Off.

Answer 3

Hello TF_Hotmail, welcome to the Microsoft community, my name is Bruno Leonel, an independent consultant and I would be happy to help you.

Here are some solutions you can try:

Run the Windows Store Apps troubleshooter.

Select the Start button and select Settings> Update and security> Troubleshooting, and from the list, select Windows Store apps> Run troubleshooting.

Look for System files that may be damaged. Right-click on the start icon and select Command Prompt (Admin). In the command prompt window type sfc / scannow and hit enter.

If Microsoft Edge fails after some time using, try to delete cached files and data. In Microsoft Edge, select the “…” icon at the top of the corner and select Settings> Clear Browsing data, select Choose what to clear and then choose cached data and files.

Reset your browser settings by going to Control Panel> Internet Options> Advanced> Reset. Then restart your Windows

Check for updates to Microsoft Edge within settings.

On Windows, search for and open Windows Update Settings.

Click Check for updates. If updates are available, they will begin to install automatically.

After installing the updates, restart your computer if necessary.

I hope this helps, feel free to post again. We will be ready to help!

Answer 4

Hi

Try reinstalling Edge by:

1. On the search bar, type File Explorer and press Enter.
2. Click on View and check the Hidden items box to view all hidden folders.
3. Navigate to the following location:C:\Users\UserName\AppData\Local\Packages (Replace UserName with your user name.)
4. Look for Microsoft.MicrosoftEdge_8wekyb3d8bbwe folder and select Delete.5. Close all running apps and restart your PC.
5. Launch PowerShell as administrator.

7. Navigate to your user account's directory by executing the following command:

cd C:\users\yourusername (Replace yourusername with your actual username of the account.)

8. Finally, copy and paste the following command in the prompt and press Enter.

Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml” -Verbose}

9. Restart your PC.

See here

Cheers!