Quicken Program Won't Open

Question

I have been a Quicken user for many years.  Two weeks ago, the Quicken 2007 program stopped opening and I got the error message "Quicken launcher has stopped working.  A problem caused the program to stop working correctly.  Windows will close the program and notify you if a solution is available."  Yesterday, I updated to the Quicken 2009 program but still get the same error message.

I am able to open the Quicken 2009 program and data file as a different administrative user on the same computer, but I am the primary computer user and have administrative privileges.  It seems like there must be something wrong with my user profile or administrative privileges.

Please help!

Answer 1

Hi Cindy-S,

Thank you for posting on the forums.

Sorry to hear about the problems that you’re running into. You might have some programs running in the background of Vista that’s conflicting with your Quicken. I’m going to provide with instructions on how to clean boot your machine first.  I’ll also provide you with a link on how to fix your profile.  You might also need to reinstall your Quicken 2009 so please have you’re media and product key to reinstall it.

Let's try clean booting the system to remove 3rd party software and see if that clears up the problem.

Follow the steps below to place your computer in “clean boot” 

·         Click the Start orb on your Desktop

·         Type msconfig in the Start Search box, and then press ENTER.

If you are prompted for an administrator password or for a confirmation, type the password, or click Continue. 

·         On the General tab, click Selective Startup.

·         Under Selective Startup, click to clear the Load Startup Items check box. 

·         Click the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All. 

·         Click OK. 

When you are prompted, click Restart. 

Now try your Quicken, are you still getting the same error? This will also be the best time to uninstall and reinstall Quicken if you’re still getting the error message.

Now if clean booting your machine did resolve the issue, then see the following Microsoft Article on “Clean boot” and the section “How to determine what is causing the problem” to determine which program or service maybe causing the issue.

http://support.microsoft.com/kb/331796

How to set your computer back, to boot normal:

·         Click the Start orb on your Desktop

·         In the Start Search box. Type msconfig, and then press ENTER.

If you are prompted for an administrator password or for a confirmation, type the password, or click Continue. 

Click the General tab. 

·         Click Normal Startup - load all device drivers and services, and then click OK. 

·         When you are prompted, click Restart to restart the computer.

If that doesn’t work , here’s a link on how to

Fix a corrupted user profile

http://windowshelp.microsoft.com/Windows/en-US/Help/769495bf-035c-4764-a538-c9b05c22001e1033.mspx

Hope that will do the trick for you. Please post back and let us know your results.

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JohnD

Microsoft Answers Support Engineer

Visit our Microsoft Answers Feedback Forum and let us know what you think.

Answer 2

I have Quicken 2009 on a Windows 7 computer and had the same problem with the Quicken Launcher. I proceeded to do a clean boot as suggested but it did not cleanup the problem. Then I uninstalled and reinstalled Quicken 2009 while still in the clean boot mode and "Viola" it worked both in the clean boot mode and after going back to the normal startup mode

This is my first attempt at using Windows Live to solve a problem and it is very encouraging to have been successful on the first try.

Thanks very much.

Answer 3

This did not help.  The quick start icon has a starting code of qw.exe which is anerror and wuwill not start Quicken.  I need a neew  quick start icon.

Answer 4

For some of you the solution may be to uninstall and reinstall .NET which Quicken requires to run. After upgrading to Win 7 on my machine, Quicken failed to run, no error message at all, just nothing when I clicked on the icon. Spent 2 hours with Quicken support. They finally told me to reinstall .NET, and voila! everything was normal.

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JMK

You were able to get support from Quicken???????????

Answer 5

For some of you the solution may be to uninstall and reinstall .NET which Quicken requires to run. After upgrading to Win 7 on my machine, Quicken failed to run, no error message at all, just nothing when I clicked on the icon. Spent 2 hours with Quicken support. They finally told me to reinstall .NET, and voila! everything was normal.

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JMK

You were able to get support from Quicken???????????

I am using Windows 10 Pro Insider Preview and Quicken 2013.  Mine opened Quicken was working fine until this last Windows build where I get a message:  Use the command line sy=xstrace.exe tool for more information.  I don't get any helpful information from that.

Does anyone have any ideas or anything that might help me??

Thanks.