Setup cannot find c:\windows\COMMAND.COM

Question

Hi, recently my computer crashed and has corrupted my .dat files on my accounts package.  I have decided to reinstall the software (Quickbooks 2006) but when I try, I get the message "setup cannot find c:\windows\COMMAND.COM and therefore aborts the setup.  Can anybody help?

Answer 1

Hi Madmaz,

Step 1 in detail:

i. Click start button->type in %windir%/system32 in the search bar and hit enter.

ii. On that window, search for command.com

iii. Highlight and right click on it and select copy

iv. Again click on start button-> Type in %windir% and hit enter

v. Right click on the blank space and select paste.

Hope this helps.

DianaMicrosoft Answers Support Engineer

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Answer 2

Hi - thanks for the quick response.  Yes, copying the command.com file to the WIndows file helped, but then I was told that Quickbooks hadn't been installed correctly and could not be deleted.  Jeez!  Any other suggestions??

Pat

Answer 3

This still doesn't find the file command.com!!!!

Answer 4

Hi Diana

Thanks for the info.  I am a complete computer unfriendly person.  How do I action 1)?  Can you tell me how to do this.

Thanks

Madmaz

Answer 5

Hi Madmaz,

1. QuickBooks looks for the command.com file in c:\windows but in Windows Vista it has been moved to: c:\windows\System32. So simply copy this file to c:\windows.
2. Run the QuickBooks installer as administrator.
3. Just right click the setup file (exe file) and choose"run as Administrator"

The install should then complete without any issues.

Also refer to “Uninstalling and reinstalling other programs in the QuickBooks installation folder to resolve QuickBooks installation issues” http://support.quickbooks.intuit.com/support/Pages/KnowledgeBaseArticle/1004383

Note: The third-party products or services mentioned here are manufactured or provided by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

DianaMicrosoft Answers Support Engineer

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If this post helps to resolve your issue, please click the "Mark as Answer" or "Helpful" button at the top of this message. By marking a post as Answered, or Helpful you help others find the answer faster.