Mouse doesn't work in Microsoft Word to select text, or highlight text to copy or add features such as bold/italics/underline.

Question

After pasting an E-mail into a Microsoft Word document (which I do all the time), my mouse stopped working to click anywhere in the document and it won't allow me to use the side scroll bar.  I can still click on tabs and commands up top and the page up and down buttons, but I can't highlight text to underline/bold/italics or to copy or move around in the document.  I use these features all the time and am very frustrated.  I can still do all of these things in other applications such as E-mail, Facebook, Internet but not in Word.  Please help.  I have already checked my mouse settings and drivers and they are all up-to-date without errors.  I have restarted my computer; the only next step I can think of is reinstalling Microsoft Office Professional 2007.  I appreciate any assistance you can provide.  Respectfully, Julie

Answer 1

Hi,

These are the current Support Forums.

Check with the Office Experts here : (re-ask your question in the appropriate groups)

Answers - Office Forums - Word

http://answers.microsoft.com/en-us/office/default.aspx#tab=2

Answers - Office Forum - Installing, Upgrading, and Activating Microsoft Office Products

http://social.answers.microsoft.com/Forums/en-US/officeinstall/threads?lc=1033&filter=answered

Answers - Office Forums

http://answers.microsoft.com/en-us/office/default.aspx

Hope this helps.

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The below are no longer supported.

Check with the experts here :

Discussions in Word Application Errors

http://www.microsoft.com/office/community/en-us/default.mspx?dg=microsoft.public.word.application.errors&lang=en&cr=US

Office Discussion Groups

http://www.microsoft.com/office/community/en-us/FlyoutOverview.mspx

and here :

Discussions in microsoft.public.word.application.errors

http://www.microsoft.com/communities/newsgroups/list/en-us/default.aspx?dg=microsoft.public.word.application.errors&cat=en\_us\_f09268b3-8479-4cea-8037-d168d96833ac&lang=en&cr=us

Welcome to Microsoft Discussion Groups

http://www.microsoft.com/communities/newsgroups/list/en-us/default.aspx?guid=1A61081E-1F66-5F7F-B5BA-04767E55A63B

Hope this helps.

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Rob - Bicycle - Mark Twain said it right.

Answer 2

Maximus,

I only had the problem with the cursor not selecting text, not Word crashing; however, your method of  deleting the ~*.dotm files from the roaming directory fixed my issue.  This file was a hidden file, so for anyone else experiencing the issue change the folder settings so you can view hidden files and thus see the files.  I experienced this using Office 2010 Beta on a Windows 7 32-Bit platform.

Answer 3

risejake!!!!

Thank you really that thing's been driving me insane for weeks to the point that I'll use anything but work to do work!!! had some novel solutions mnd you!!

Once again, thank you. I tried so many solutions from so many sites and reinstalled about 5 times!

Peace!

Answer 4

I resolve the same problem with a Lenovo Client Security Solution patch downloadable from Lenovo support site.

http://www-307.ibm.com/pc/support/site.wss/document.do?sitestyle=lenovo&lndocid=MIGR-74151

Pigi64

Answer 5

thank u