Error code 39 - Windows 7

Question

Purchased new PC (Windows 7), everything worked OK until unistalled the supplied McAfee trial software. Now problem is that both DVD drives not recognised, the following is displayed:

Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)

Tried updating drivers but states that it is already installed. Also the trouble shooting section does not help.

Any ideas of how to resolve?

Answer 1

Problem fixed!

Problem caused by Norton Internet Security 2010 - I had used Norton to uninstall McAfee.

Tried Norton tech support and they couldn't help at all, they suggested that I go to the vendor of the PC and that problem not caused by NIS 2010.

However, contacted tech support at PC World (the vendor) and they were excellent and identified the problem instantly and guided me through the corrective steps - took about two minutes. Apparently it is a common known fault with Norton - requires register editor fix.

From memory, I believe that the following are the steps to resolve the fault:

Type regedit in search box.

Computer

HKEY-LOCAL-MACHINE

SYSTEM

Current Control Set

Class

Then in RHS box two files had to be deleted: lower and upper (can't remember exact names of the files).

Upon reboot problem fixed!

Thank you JW Stuart for taking the time to suggest possible solutions.

Answer 2

Thanks but it didn't work. syas 'troubleshooting was unable to automatically fix all of the issues':

CD-ROM Drive has a driver poblem    Not fixedCD-ROM Drive has a driver poblem    Not fixedHardware changes might not have been detected    Detected

Answer 3

Found this link: http://support.microsoft.com/kb/314060

Note: There is a section in this article for Windows 7 users.

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JS http://www.pagestart.com

Answer 4

Tried both of the suggested solutions, unfortunately the problem still persists. Thank you for trying - it is appreciated.

Not sure where I go from here.

Answer 5

"You can no longer access the CD drive or the DVD drive,

or you receive an error message" (Error codes: 19, 31, 32, 39 or 41)

http://support.microsoft.com/default.aspx/kb/314060/en-us

If no joy then I would suggest un-stalling the driver, shutdown the PC

and removing the cable from the CD-R and or the CD-RW drives,

and then reboot Windows.

Shut down Windows and turn off the PC one more time

and re-connect the cable to the CD-R and CD-RW drives.

Now Power up and let Windows re-discover the devices and install the

drivers.

Also: CD-R drive or CD-RW drive is not recognized as a recordable device

http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q316529

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JS http://www.pagestart.com