Unknown Device (Code 28) - All Network Drivers (Code 31)

Question

I'm trying to fix a problem with my Dad's computer, he advised that he couldn't connect to the internet anymore. When I took a look, the Network icon in the system tray says 'Not Connected - No Connections Available'.

After alot of faffing and searching on the net, I stumbled across the Device Manager and found that all of the Network Drivers have a Code 31 error. Then I noticed below these, that there is another error for an 'Unknown Device' which has a Code 28 error. On the Details tab in Properties for the Unknown Device, the Values state '00000040' and 'CONFIGFLAG_FAILEDINSTALL'.

Everything was working fine before, please can someone point me in the right direction?

I have attempted to update the Network Drivers to no avail. Obviously I would try to update the 'Unknown Device' if I knew what an earth it was!

Thank you very much in advance.

The computer is a Dell Vostro 1015 laptop with Windows 7.

Answer 1

hi

there is an error for an 'Unknown Device' which has a Code 28 error. On the Details tab in Properties for the Unknown Device, the Values state '00000040' and 'CONFIGFLAG_FAILEDINSTALL'.

I have done as you have advised - Device Manager - Right Click Unknown Device - Proberties - Details tab - BUT....

In the drop down under 'Property' there is no 'Hardware IDs'. The list consists of:-

ConfigFlags

Physical Device Object Name

Capabilities

Enumerator

Power data

Removal policy

Removal policy default

Install state

Base Container ID

Device Instance Path

DevNode status

Problem code

Parent

Siblings

Container ID

Safe Removal Required

Install Error

Install Date

First Install Date

Class long name

Class short name

Class icon path

Lower logo version

Display name

 I located the "Unknown Device" in the Device Manager and right-click the device > Properties > Details, then selected "Device Instance Path" from the drop-down menu under "Property

then get

ROOT\LEGACY_ GPCIDRV\0000

what does it mean ?help

Answer 2

I have the  .evtx file now but need the .nfo file.

 

Here are the instructions again for providing the .nfo file:

 

Start > type msinfo32 in the "Search programs and files" box and press "Enter" > File > Save > then save as an .nfo file

 

 Then make the resulting .nfo file available via Windows Live SkyDrive .

Please see if this link works:

https://skydrive.live.com/?cid=38B955F8BFB48A95&id=38B955F8BFB48A95%21113#cid=38B955F8BFB48A95&id=38B955F8BFB48A95%21109

Answer 3

I think I have uploaded the files. The URL is;

https://skydrive.live.com/?

Please see if that is what required.

Thanks.

Answer 4

Hi magjoseki738,

Can you locate the "Unknown Device" in the Device Manager and right-click the device > Properties > Details, then choose "Device Instance Path" from the drop-down menu under "Property".

What is listed?

Answer 5

Hi robin_572,

Can you again locate the "Unknown Device" in the Device Manager and right-click the device > Properties > Details, then choose "Device Instance Path" from the drop-down menu under "Property".

What is listed?